Research outputs per year
Research outputs per year
Personal profile
Biography
Dr Jiahe Chen is an Associate Lecturer in Business Analytics at Western Sydney University Business School. Before joining WSU in 2025, he obtained his Ph.D. in Business Information Systems from WSU, M.Sc. in Information Technology Management (Distinction) from the Department of Computer Science, Hong Kong Baptist University, and B.Mgt. and B.Ec. from China Jiliang University.
Research description
Jiahe mainly uses quantitative research methods (e.g., structural equation modelling and big data analytics) to analyse primary data through surveys and experiments. His research investigates the antecedents and consequences of technology use by both organisations and individuals, contributing to the fields of Information Systems, Marketing, and Management.
Research interests
Jiahe’s research focuses on enhancing business value through the application of information technology. Driven by this broad interest, he has initiated and contributed to research projects in diverse areas such as cloud computing, e-business, e-commerce, e-health, smart retailing, smart tourism, digital transformation, supply chain management in disruptive times, and green transformation.
From these research projects, Jiahe has published over 20 scholarly works, including journal articles, conference papers, and a book chapter. His work has appeared in, or is forthcoming in, Technological Forecasting & Social Change, Communications of the Association for Information Systems, Electronic Markets, Industrial Management & Data Systems, Journal of Retailing and Consumer Services, International Journal of Consumer Studies, and Australasian Conference on Information Systems, among others.
Previous positions
Jiahe’s teaching is interdisciplinary, spanning the fields of Information Technology, Information Systems, Management, Marketing, and International Business. Prior to the current role, he previously served as a casual lecturer and tutor for related undergraduate and postgraduate subjects at WSU and other institutions, including Australia Catholic University and Swinburne University of Technology.
Open for research collaborations, HDR supervision, and internship and project supervision.
Related links
Qualifications
Master of Science, Hong Kong Baptist University
Doctor of Philosophy, Western Sydney University
Research keywords
- Behavioural IT
- E-Business
- E-Commerce
- Digital Transformation
- Big Data Applications
- Sustainability
Expertise related to UN Sustainable Development Goals
In 2015, UN member states agreed to 17 global Sustainable Development Goals (SDGs) to end poverty, protect the planet and ensure prosperity for all. This person’s work contributes towards the following SDG(s):
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SDG 3 Good Health and Well-being -
SDG 8 Decent Work and Economic Growth -
SDG 9 Industry, Innovation, and Infrastructure -
SDG 12 Responsible Consumption and Production -
SDG 13 Climate Action -
SDG 17 Partnerships for the Goals
Fingerprint
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Collaborations and top research areas from the last five years
Recent external collaboration on country/territory level. Dive into details by clicking on the dots or
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Customers’ switching decisions between online booking sites: a multichannel perspective
Chang, Y. W., Chen, J., Xu, N., Ren, C. & Chang, P. Y., 2026, In: Journal of Organizational Computing and Electronic Commerce. 36, 2, p. 101-122 22 p.Research output: Contribution to journal › Article › peer-review
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Digital Minimalism: Towards Optimal Reconfiguration of Digital Technologies in Everyday Life
Chen, J., 15 Jun 2026, The 34th European Conference on Information Systems: Reimagining Digital Technology for Business, Management, and Society. Association for Information Systems, p. 1-3 3 p. 107Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review
Open Access -
Psychological situations, dual-process evaluation and purchase decision-making in cross-border e-commerce
Chen, J., Lan, Y. C., Chang, Y. W. & Samaranayake, P., 27 Mar 2026, In: Industrial Management and Data Systems. 126, 4, 30 p.Research output: Contribution to journal › Article › peer-review
Open AccessFile1 Citation (Scopus)119 Downloads (Pure) -
A contingency-based dual-route model for personalisation persuasion in O2O commerce
Chen, J. & Chang, Y.-W., 2025, Proceedings of the 36th Australasian Conference on Information Systems (ACIS 2025): The State of the Information Systems Discipline: Challenges and Opportunities, 3-5 December 2025, University of the Sunshine Coast. Sunshine Coast, Qld.: Association for Information Systems, 8 p. 31Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review
Open AccessFile5 Downloads (Pure) -
An empirical investigation of critical success factors in implementing digital transformation
Chang, Y. W. & Chen, J., Aug 2025, In: Technological Forecasting and Social Change. 217, 16 p., 124161.Research output: Contribution to journal › Article › peer-review
Open AccessFile11 Citations (Scopus)164 Downloads (Pure)
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The 47th International Conference on Information Systems (Event)
Chen, J. (Editorial Board Member)
13 Dec 2026 → 16 Dec 2026Activity: Peer-review and Editorial Work › Editorial work
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The 34th European Conference on Information Systems
Chen, J. (Participant)
12 Jun 2026 → 17 Jun 2026Activity: Conferences, Events and Workshops › Conference
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Information Systems Journal (Journal)
Chen, J. (Reviewer)
4 Jun 2026Activity: Peer-review and Editorial Work › Publication peer-review
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The 34th European Conference on Information System (Event)
Chen, J. (Reviewer)
Jan 2026Activity: Peer-review and Editorial Work › Publication peer-review
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Journal of Information Technology (Journal)
Chen, J. (Reviewer)
9 Dec 2025 → …Activity: Peer-review and Editorial Work › Publication peer-review
Press/Media
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End to casual work delivers for Western Sydney University staff
6/08/25
1 item of Media coverage
Press/Media
Prizes
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Dean’s Award for Outstanding Doctoral Research for Academic Year 2024
Chen, J. (Recipient), 4 Aug 2025
Prize: Honorary award
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HDR Theses
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From local to global: consumers' competing channel selection and purchase decision-making in cross-border e-commerce
Chen, J. (Author), Lan, Y.-C. (Supervisor), Samaranayake, P. (Supervisor) & Chang, Y. (Supervisor), 2023Western Sydney University thesis: Doctoral thesis
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