Abstract
The aim of this research is to understand how stakeholder interactions can facilitate the patient flow process within a hospital. An analysis of the findings reveals that nurses are in a perfect position to be a conduit between doctors and managers. This is due to several factors including nurses having an understanding of both the clinical and the control worlds, as well as nurses having an ability to form networks based on their pivotal characteristics. As a result of these findings, a model for better understanding stakeholder relationships is developed. In this research, a mixed methods approach was used by undertaking a cultural assessment via survey questionnaire, complemented by observations of interactions between organisational actors, including formal semi-structured interviews and reflections of many hours of observation. Glouberman and Mintzberg's (2001) four world's models is used as a foundation for the arguments of this paper. Mitchell, Agle and Wood's (1997) model is used to discuss the three stakeholder groups of this research including doctors, nurses, and managers.
| Original language | English |
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| Title of host publication | Proceedings of the 24th Annual Australian and New Zealand Academy of Management (ANZAM) Conference: Managing for Unknowable Futures: 8-10 December 2010, Adelaide, S.A. |
| Publisher | Australian and New Zealand Academy of Management |
| Number of pages | 18 |
| Publication status | Published - 2010 |
| Event | Australian and New Zealand Academy of Management. International Conference - Duration: 5 Dec 2012 → … |
Conference
| Conference | Australian and New Zealand Academy of Management. International Conference |
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| Period | 5/12/12 → … |