A survey on conversational agents/chatbots classification and design techniques

Shafquat Hussain; Omid Ameri Sianaki; Nedal Ababneh

doi:10.1007/978-3-030-15035-8_93

A survey on conversational agents/chatbots classification and design techniques

Shafquat Hussain, Omid Ameri Sianaki, Nedal Ababneh

Western Sydney University

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

178 Citations (Scopus)

Abstract

![CDATA[A chatbot can be defined as a computer program, designed to interact with users using natural language or text in a way that the user thinks he is having dialogue with a human. Most of the chatbots utilise the algorithms of artificial intelligence (AI) in order to generate required response. Earlier chatbots merely created an illusion of intelligence by employing much simpler pattern matching and string processing design techniques for their interaction with users using rule-based and generative-based models. However, with the emergence of new technologies more intelligent systems have emerged using complex knowledge-based models. This paper aims to discuss chatbots classification, their design techniques used in earlier and modern chatbots and how the two main categories of chatbots handle conversation context.]]

Original language	English
Title of host publication	Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019
Publisher	Springer
Pages	946-956
Number of pages	11
ISBN (Print)	9783030150341
DOIs	https://doi.org/10.1007/978-3-030-15035-8_93
Publication status	Published - 2019
Event	International Conference on Advanced Information Networking and Applications - Duration: 27 Mar 2019 → …

Publication series

Name
ISSN (Print)	2194-5357

Conference

Conference	International Conference on Advanced Information Networking and Applications
Period	27/03/19 → …

Keywords

classification
design
human-computer interaction
intelligent agents (computer software)
natural language processing (computer science)

Access to Document

10.1007/978-3-030-15035-8_93

Cite this

Hussain, S., Sianaki, O. A., & Ababneh, N. (2019). A survey on conversational agents/chatbots classification and design techniques. In Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019 (pp. 946-956). Springer. https://doi.org/10.1007/978-3-030-15035-8_93

Hussain, Shafquat ; Sianaki, Omid Ameri ; Ababneh, Nedal. / A survey on conversational agents/chatbots classification and design techniques. Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019. Springer, 2019. pp. 946-956

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abstract = "![CDATA[A chatbot can be defined as a computer program, designed to interact with users using natural language or text in a way that the user thinks he is having dialogue with a human. Most of the chatbots utilise the algorithms of artificial intelligence (AI) in order to generate required response. Earlier chatbots merely created an illusion of intelligence by employing much simpler pattern matching and string processing design techniques for their interaction with users using rule-based and generative-based models. However, with the emergence of new technologies more intelligent systems have emerged using complex knowledge-based models. This paper aims to discuss chatbots classification, their design techniques used in earlier and modern chatbots and how the two main categories of chatbots handle conversation context.]]",

keywords = "classification, design, human-computer interaction, intelligent agents (computer software), natural language processing (computer science)",

author = "Shafquat Hussain and Sianaki, {Omid Ameri} and Nedal Ababneh",

year = "2019",

doi = "10.1007/978-3-030-15035-8_93",

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booktitle = "Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019",

note = "International Conference on Advanced Information Networking and Applications ; Conference date: 27-03-2019",

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Hussain, S, Sianaki, OA & Ababneh, N 2019, A survey on conversational agents/chatbots classification and design techniques. in Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019. Springer, pp. 946-956, International Conference on Advanced Information Networking and Applications, 27/03/19. https://doi.org/10.1007/978-3-030-15035-8_93

A survey on conversational agents/chatbots classification and design techniques. / Hussain, Shafquat; Sianaki, Omid Ameri; Ababneh, Nedal.
Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019. Springer, 2019. p. 946-956.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

TY - GEN

T1 - A survey on conversational agents/chatbots classification and design techniques

AU - Hussain, Shafquat

AU - Sianaki, Omid Ameri

AU - Ababneh, Nedal

PY - 2019

Y1 - 2019

N2 - ![CDATA[A chatbot can be defined as a computer program, designed to interact with users using natural language or text in a way that the user thinks he is having dialogue with a human. Most of the chatbots utilise the algorithms of artificial intelligence (AI) in order to generate required response. Earlier chatbots merely created an illusion of intelligence by employing much simpler pattern matching and string processing design techniques for their interaction with users using rule-based and generative-based models. However, with the emergence of new technologies more intelligent systems have emerged using complex knowledge-based models. This paper aims to discuss chatbots classification, their design techniques used in earlier and modern chatbots and how the two main categories of chatbots handle conversation context.]]

AB - ![CDATA[A chatbot can be defined as a computer program, designed to interact with users using natural language or text in a way that the user thinks he is having dialogue with a human. Most of the chatbots utilise the algorithms of artificial intelligence (AI) in order to generate required response. Earlier chatbots merely created an illusion of intelligence by employing much simpler pattern matching and string processing design techniques for their interaction with users using rule-based and generative-based models. However, with the emergence of new technologies more intelligent systems have emerged using complex knowledge-based models. This paper aims to discuss chatbots classification, their design techniques used in earlier and modern chatbots and how the two main categories of chatbots handle conversation context.]]

KW - classification

KW - design

KW - human-computer interaction

KW - intelligent agents (computer software)

KW - natural language processing (computer science)

UR - https://hdl.handle.net/1959.7/uws:58576

U2 - 10.1007/978-3-030-15035-8_93

DO - 10.1007/978-3-030-15035-8_93

M3 - Conference Paper

SN - 9783030150341

SP - 946

EP - 956

BT - Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019

PB - Springer

T2 - International Conference on Advanced Information Networking and Applications

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Hussain S, Sianaki OA, Ababneh N. A survey on conversational agents/chatbots classification and design techniques. In Web, Artificial Intelligence and Network Applications: Proceedings of the Workshops of the 33rd International Conference on Advanced Information Networking and Applications (WAINA-2019), Matsue, Japan, 27-29 March 2019. Springer. 2019. p. 946-956 doi: 10.1007/978-3-030-15035-8_93

A survey on conversational agents/chatbots classification and design techniques

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Keywords

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