A synthesis of technology acceptance research in tourism & hospitality

Shahab Pourfakhimi; Tara Duncan; Willem Coetzee

doi:10.1007/978-3-319-72923-7_12

A synthesis of technology acceptance research in tourism & hospitality

Shahab Pourfakhimi, Tara Duncan, Willem Coetzee

Research output: Chapter in Book / Conference Paper › Chapter

Abstract

This paper presents a systematic review of 74 academic journal articles investigating the theoretical models and determinants of the acceptance and adoption of ICTs within the etourism framework. The most widely used theoretical models of technology acceptance are identified and critically discussed. Furthermore, a synthesis of the most widely reported determinants of technology adoption is provided to illustrate a systematic categorisation of the determinants of the acceptance of new tourism and hospitality technologies. Synthesising these findings provides etourism academia with a summarised, yet comprehensive understanding of the well-established aspects of technology acceptance and invites researchers to shift their attention towards using other methods of inquiry to investigate those aspects of technology acceptance behaviour which remain to be understood.

Original language	English
Title of host publication	Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jonkoping, Sweden, January 24-26, 2018
Editors	Brigitte Stangl, Juho Pesonen
Place of Publication	Switzerland
Publisher	Springer
Pages	143-393
Number of pages	13
ISBN (Electronic)	9783319729237
ISBN (Print)	9783319729220
DOIs	https://doi.org/10.1007/978-3-319-72923-7_12
Publication status	Published - 2018

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10.1007/978-3-319-72923-7_12

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Pourfakhimi, S., Duncan, T., & Coetzee, W. (2018). A synthesis of technology acceptance research in tourism & hospitality. In B. Stangl, & J. Pesonen (Eds.), Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jonkoping, Sweden, January 24-26, 2018 (pp. 143-393). Springer. https://doi.org/10.1007/978-3-319-72923-7_12

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Pourfakhimi, S, Duncan, T & Coetzee, W 2018, A synthesis of technology acceptance research in tourism & hospitality. in B Stangl & J Pesonen (eds), Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jonkoping, Sweden, January 24-26, 2018. Springer, Switzerland, pp. 143-393. https://doi.org/10.1007/978-3-319-72923-7_12

A synthesis of technology acceptance research in tourism & hospitality. / Pourfakhimi, Shahab; Duncan, Tara; Coetzee, Willem.
Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jonkoping, Sweden, January 24-26, 2018. ed. / Brigitte Stangl; Juho Pesonen. Switzerland: Springer, 2018. p. 143-393.

Research output: Chapter in Book / Conference Paper › Chapter

TY - CHAP

T1 - A synthesis of technology acceptance research in tourism & hospitality

AU - Pourfakhimi, Shahab

AU - Duncan, Tara

AU - Coetzee, Willem

PY - 2018

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N2 - This paper presents a systematic review of 74 academic journal articles investigating the theoretical models and determinants of the acceptance and adoption of ICTs within the etourism framework. The most widely used theoretical models of technology acceptance are identified and critically discussed. Furthermore, a synthesis of the most widely reported determinants of technology adoption is provided to illustrate a systematic categorisation of the determinants of the acceptance of new tourism and hospitality technologies. Synthesising these findings provides etourism academia with a summarised, yet comprehensive understanding of the well-established aspects of technology acceptance and invites researchers to shift their attention towards using other methods of inquiry to investigate those aspects of technology acceptance behaviour which remain to be understood.

AB - This paper presents a systematic review of 74 academic journal articles investigating the theoretical models and determinants of the acceptance and adoption of ICTs within the etourism framework. The most widely used theoretical models of technology acceptance are identified and critically discussed. Furthermore, a synthesis of the most widely reported determinants of technology adoption is provided to illustrate a systematic categorisation of the determinants of the acceptance of new tourism and hospitality technologies. Synthesising these findings provides etourism academia with a summarised, yet comprehensive understanding of the well-established aspects of technology acceptance and invites researchers to shift their attention towards using other methods of inquiry to investigate those aspects of technology acceptance behaviour which remain to be understood.

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BT - Information and Communication Technologies in Tourism 2018: Proceedings of the International Conference in Jonkoping, Sweden, January 24-26, 2018

A2 - Stangl, Brigitte

A2 - Pesonen, Juho

PB - Springer

CY - Switzerland

ER -

A synthesis of technology acceptance research in tourism & hospitality

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