Abstract
This article proposes that the impact of airport privatization should be validated by analyzing airport performance through the eyes of stakeholders. The Balanced Scorecard approach is used as a managerial equivalent to stakeholder theory; the underpinning assumptions of stakeholder theory and performance measurement are interlinked to test the efficiency claims of privatization.
| Original language | English |
|---|---|
| Journal | Aerlines Magazine |
| Publication status | Published - 2006 |
Keywords
- airport privatization
- stakeholders
- performance measurement