An empirical study of assessment methods to foster employee performance and productivity

The aim of this research is to analyze various assessment methods used in telecom firm's selection process and its impact on productivity and performance of employee. The results showed that unlike cover letter and resume, all other assessment methods including cognitive ability tests, personality assessment tests, job knowledge tests, and medical tests are perceived to be effective and reliable methods for assessing employee's productivity in terms on return on investment as well as performance of employees on the job after recruitment. It also revealed that the firm does not give much significance on the resumes of candidates to assess their future potentiality. It suggests that a combination of said methods is essential to further screen out low performers to keep low selection ratio. It is important for telecom firms to consistently evaluate their assessment method which is likely to evolve from existing employees at different levels. This will also ensure the perceived fairness for the tools used for selection, its reliability, validity and cost-effectiveness.