An end to disabling policies? toward enlightened universal service

This article argues that an enlightened, inclusive vision of universal service is possible by learning lessons from disability. Telecommunications policy has historically built in norms that needlessly exclude people who are regarded as having a disability and therefore being outside of the mainstream. Accordingly, universal service policies focus on availability and affordability of telecommunications services, rather than on their accessibility and functionality. The article shows how rethinking universal service through disability can lead to inclusive policies that benefit everybody.