An evaluation of a diverse-program integration model servicing disadvantaged families in South-Western Sydney

![CDATA[Establishing genuinely integrated programs continues to elude many human service organisations, including our own organisation. Literature suggests that diverse-program integration models can benefit disadvantaged families; however, the road to integration is marred by roadblocks. In Australia, optimistic construction of ‘joined up’ programs meeting the needs of disadvantaged families lacks an evidence base. Little is known about how mutually supportive working relationships are sustained in integration models, or if families experience the intended outcomes and ‘synergy’ of co-located programs. In late 2011, ANGLICARE South-West Sydney Community Care Programs faced the challenge of program integration across the teams Family Support, Emergency Relief, Financial Counselling, and Step Up Loans & No Interest Loans Scheme (NILS). Two years later they have emerged with a semi-mature integrated service delivery (ISD) model wherein staff from five programs over two locations have overlapping and collaborative scopes of practice. This presentation is based on an evaluation of the model which aimed to describe the genesis, process and nature of program integration; identify key strategies for staff working through tensions; and measure desired outcomes for clients and staff.]]