An examination of organisational culture- the Regent Hotel, Sydney

The traditional approaches to strategy that are adopted by managers do not recognise the importance and power of culture as an integrating and unifying “driver” of action within organisations. Culture and its main elements can be defined using Johnson's (Long Range Planning 25 (1) (1992) 28) cultural web as a framework. The cultural web has been applied to The Regent Hotel, Sydney in order to explain how cultural influences on behaviour within an organisation come about and their impact on the organisation. Conclusions are drawn regarding the use of culture to increase organisational performance, and particular reference is made to the web's usefulness in respect of strategic analysis of hospitality organisations.