An investigation of patient decisions to use eHealth: A view of multichannel services

Suli Zheng; Po-Ya Chang; Jiahe Chen; Yu-Wei Chang; Hueng-Chuen Fan

doi:10.4018/JOEUC.289433

An investigation of patient decisions to use eHealth: A view of multichannel services

Suli Zheng
, Po-Ya Chang
, Jiahe Chen
, Yu-Wei Chang
, Hueng-Chuen Fan

Research output: Contribution to journal › Article › peer-review

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Abstract

eHealth service has received increasing attention. Patients can consult online doctors via the internet and then physically visit the doctors for further diagnosis and treatments. Although extant research has focused on the adoption of eHealth services, the decision-making process from online to offline health services remains unclear. This study aims to examine patients' decisions to use online and offline health services by integrating the extended valence framework and the halo effect. By analyzing 221 samples with online consultation experiences, the results show that trust significantly influences perceived benefits and perceived risks, while trust, perceived benefits, and perceived risks significantly influence the intention to consult. The intention to consult positively influences the intention to visit. Considering the moderating effects of payment types, the influence of perceived risks on the intention to consult is larger for the free group than for the paid group. The findings are useful to better understand patients' decisions to use eHealth.

Original language	English
Number of pages	24
Journal	Journal of Organizational and End User Computing
Volume	34
Issue number	4
DOIs	https://doi.org/10.4018/JOEUC.289433
Publication status	Published - 2022

Open Access - Access Right Statement

This article published as an Open Access article distributed under the terms of the Creative Commons Attribution License (http://creativecommons.org/licenses/by/4.0/) which permits unrestricted use, distribution, and production in any medium, provided the author of the original work and original publication source are properly credited.

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being
SDG 9 Industry, Innovation, and Infrastructure

Keywords

eHealth
Extended Valence Framework
Halo Effect
Online Health Consultation
Payment Types

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10.4018/JOEUC.289433

Investigation_open access

Cite this

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abstract = "eHealth service has received increasing attention. Patients can consult online doctors via the internet and then physically visit the doctors for further diagnosis and treatments. Although extant research has focused on the adoption of eHealth services, the decision-making process from online to offline health services remains unclear. This study aims to examine patients' decisions to use online and offline health services by integrating the extended valence framework and the halo effect. By analyzing 221 samples with online consultation experiences, the results show that trust significantly influences perceived benefits and perceived risks, while trust, perceived benefits, and perceived risks significantly influence the intention to consult. The intention to consult positively influences the intention to visit. Considering the moderating effects of payment types, the influence of perceived risks on the intention to consult is larger for the free group than for the paid group. The findings are useful to better understand patients' decisions to use eHealth.",

keywords = "eHealth, Extended Valence Framework, Halo Effect, Online Health Consultation, Payment Types",

author = "Suli Zheng and Po-Ya Chang and Jiahe Chen and Yu-Wei Chang and Hueng-Chuen Fan",

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T1 - An investigation of patient decisions to use eHealth: A view of multichannel services

AU - Zheng, Suli

AU - Chang, Po-Ya

AU - Chen, Jiahe

AU - Chang, Yu-Wei

AU - Fan, Hueng-Chuen

PY - 2022

Y1 - 2022

N2 - eHealth service has received increasing attention. Patients can consult online doctors via the internet and then physically visit the doctors for further diagnosis and treatments. Although extant research has focused on the adoption of eHealth services, the decision-making process from online to offline health services remains unclear. This study aims to examine patients' decisions to use online and offline health services by integrating the extended valence framework and the halo effect. By analyzing 221 samples with online consultation experiences, the results show that trust significantly influences perceived benefits and perceived risks, while trust, perceived benefits, and perceived risks significantly influence the intention to consult. The intention to consult positively influences the intention to visit. Considering the moderating effects of payment types, the influence of perceived risks on the intention to consult is larger for the free group than for the paid group. The findings are useful to better understand patients' decisions to use eHealth.

AB - eHealth service has received increasing attention. Patients can consult online doctors via the internet and then physically visit the doctors for further diagnosis and treatments. Although extant research has focused on the adoption of eHealth services, the decision-making process from online to offline health services remains unclear. This study aims to examine patients' decisions to use online and offline health services by integrating the extended valence framework and the halo effect. By analyzing 221 samples with online consultation experiences, the results show that trust significantly influences perceived benefits and perceived risks, while trust, perceived benefits, and perceived risks significantly influence the intention to consult. The intention to consult positively influences the intention to visit. Considering the moderating effects of payment types, the influence of perceived risks on the intention to consult is larger for the free group than for the paid group. The findings are useful to better understand patients' decisions to use eHealth.

KW - eHealth

KW - Extended Valence Framework

KW - Halo Effect

KW - Online Health Consultation

KW - Payment Types

UR - https://hdl.handle.net/1959.7/uws:62084

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DO - 10.4018/JOEUC.289433

M3 - Article

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VL - 34

JO - Journal of Organizational and End User Computing

JF - Journal of Organizational and End User Computing

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An investigation of patient decisions to use eHealth: A view of multichannel services

Abstract

Open Access - Access Right Statement

UN SDGs

Keywords

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