And now we still don't have it' : job evaluation, poorly specified skills and pay equity

![CDATA[Former High Court Judge Mary Gaudron commented on equal pay: 'We got it and then we got it again and now we still don't have it'. For those seeking to advance gender pay equity, industrial relations decentralisation has forced a greater reliance on job evaluation, a firm-internal method of establishing pay relativities. The shift to a service economy and to flexible work practices has however, made it harder to analyse and describe jobs. It is necessary to pin down the intangible and often fleeting interactions that now generate value, and the tacit skills that enable such work to be performed. The theoretical model of 'articulation work' encompasses these skills. 'Articulation work' holds the work process together, especially in times of under-resourcing, time intensity and stress. Research based on the model helps make visible skills that often remain unrecognised and unrewarded. Evidence from the call centre industry is used to provide instances of articulation work skills.]]