Antecedents and outcomes of service co-creation in the sharing economy

Felicitas Evangelista; Maria Estela Varua; Vivienne Saverimuttu; Rina Datt; Hugh Pattinson; Karina Wardle; Anna Evangelista

doi:10.1177/21582440221096438

Antecedents and outcomes of service co-creation in the sharing economy

Felicitas Evangelista, Maria Estela Varua, Vivienne Saverimuttu, Rina Datt, Hugh Pattinson, Karina Wardle, Anna Evangelista

Western Sydney University

Research output: Contribution to journal › Article › peer-review

5 Citations (Scopus)

Abstract

The study focuses on service co-creation in the sharing economy, where platform operators mediate the relationship between customers and potential service providers. Service co-creation consists of information sharing, interaction, and responsible behavior that customers undertake voluntarily or willingly to create an experience of value. Based on S-D logic, a theoretical model of service co-creation was developed and tested through structural equation modeling using survey data from 627 respondents in Sydney, Australia. The results provide strong empirical support for the hypothesized relationships between service co-creation, its determinants and impact on customer satisfaction. The implications on theory development and for property owners and platform operators are discussed.

Original language	English
Number of pages	14
Journal	Sage Open
DOIs	https://doi.org/10.1177/21582440221096438
Publication status	E-pub ahead of print (In Press) - 2022

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Creative Commons CC BY: This article is distributed under the terms of the Creative Commons Attribution 4.0 License (https://creativecommons.org/licenses/by/4.0/) which permits any use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access pages (https://us.sagepub.com/en-us/nam/open-access-at-sage).

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abstract = "The study focuses on service co-creation in the sharing economy, where platform operators mediate the relationship between customers and potential service providers. Service co-creation consists of information sharing, interaction, and responsible behavior that customers undertake voluntarily or willingly to create an experience of value. Based on S-D logic, a theoretical model of service co-creation was developed and tested through structural equation modeling using survey data from 627 respondents in Sydney, Australia. The results provide strong empirical support for the hypothesized relationships between service co-creation, its determinants and impact on customer satisfaction. The implications on theory development and for property owners and platform operators are discussed.",

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AU - Evangelista, Felicitas

AU - Varua, Maria Estela

AU - Saverimuttu, Vivienne

AU - Datt, Rina

AU - Pattinson, Hugh

AU - Wardle, Karina

AU - Evangelista, Anna

PY - 2022

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AB - The study focuses on service co-creation in the sharing economy, where platform operators mediate the relationship between customers and potential service providers. Service co-creation consists of information sharing, interaction, and responsible behavior that customers undertake voluntarily or willingly to create an experience of value. Based on S-D logic, a theoretical model of service co-creation was developed and tested through structural equation modeling using survey data from 627 respondents in Sydney, Australia. The results provide strong empirical support for the hypothesized relationships between service co-creation, its determinants and impact on customer satisfaction. The implications on theory development and for property owners and platform operators are discussed.

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Antecedents and outcomes of service co-creation in the sharing economy

Abstract

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