Bridging the gaps between eTransforming SMEs and SME - ICT providers

    Research output: Chapter in Book / Conference PaperConference Paper

    Abstract

    ![CDATA[Small to Medium Enterprises (SMEs) are struggling to find ICT Providers who could assist them when identifying and implementing adequate Information and Communication Technologies (ICT). Based on this, we conducted a study with 30 SMEs from various industry sectors within Sydney metropolitan region to identify the type of ICT assistance eTransforming SMEs require. Furthermore, to better understand the struggles SMEs go through, we also studied eight ICT Providers. Our findings indicate that in order for the SMEs to successfully eTransform, select and implement appropriate ICT there is need for the ICT Providers to bridge the gaps and understand needs and requirements of the eTransforming companies taking into consideration a holistic view of what eTransforming SMEs need based on their current technology and future business requirements.]]
    Original languageEnglish
    Title of host publicationSoftware Services for e-World: 10th IFIP WG 6.11 Conference on e-Business, e-Services, and e-Society, I3E 2010, Buenos Aires, Argentina, November 3-5, 2010 : Proceedings
    PublisherIFIP International Federation for Information Processing
    Pages61-69
    Number of pages9
    ISBN (Print)9783642162831
    DOIs
    Publication statusPublished - 2010
    EventIFIP Conference on e-Business, e-Services and e-Society -
    Duration: 1 Jan 2010 → …

    Conference

    ConferenceIFIP Conference on e-Business, e-Services and e-Society
    Period1/01/10 → …

    Keywords

    • eTransformation
    • information technology

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