Abstract
Drawing on a positive organizational scholarship (POS) approach, this paper presents findings from the first of a two-part study exploring user experiences of brilliant renal care within the Regional Dialysis Centre in Blacktown (RDC-B). A world café method was used engaging patients, carers, and staff in conversations about brilliance. Practitioners led the study, seeking to validate their claims that the RDC-B is an exemplar of brilliant care. Pragmatics dominated the fieldwork. Researchers and practitioners collaborated throughout the study, including hosting two world cafés. Key findings from the study are that the RDC-B is completely patient and relationally-centred, with high-quality connections, dedicated and competent staff providing a complete, responsive, and personalized service that is also like being in a family. Drawing on POS, we suggest that relational-centred care requires at the very least high-quality connections and relational coordination to build and sustain the levels of positivity identified in the RDC-B. Please note a correction has been issued for this article, available at https://doi.org/10.1017/jmo.2019.69
Original language | English |
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Pages (from-to) | 355-374 |
Number of pages | 20 |
Journal | Journal of Management and Organization |
Volume | 26 |
Issue number | 3 |
DOIs | |
Publication status | Published - 2020 |
Keywords
- Australia
- chronic diseases
- dialysis
- management
- medical care
- nephrology