Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework

Saeed Badghish; Richard Fletcher; John Stanton

Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework

Saeed Badghish, Richard Fletcher, John Stanton

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

Abstract

![CDATA[This paper proposes a framework incorporating key contextual and determining variables that can be used to explain retail consumer complaint behaviour (CCB) in Saudi Arabia. The paper argues the need for a contextual approach to the study of CCB, given the current state of research findings. The approach primarily focuses on the role of intra-country cultural and status differences that are likely to generate differences as to when consumers complain and how they complain.]]

Original language	English
Title of host publication	Doing More with Less: Proceedings of the 2010 Australia and New Zealand Marketing Academy Conference (ANZMAC 2010), Christchurch, New Zealand, 29 November - 1 December 2010
Publisher	University of Canterbury
Number of pages	9
ISBN (Print)	9780473178208
Publication status	Published - 2010
Event	Australian & New Zealand Marketing Academy. Conference - Duration: 3 Dec 2012 → …

Conference

Conference	Australian & New Zealand Marketing Academy. Conference
Period	3/12/12 → …

Cite this

@inproceedings{ea04f8dc46224a9d9baef83c4d20589f,

title = "Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework",

abstract = "![CDATA[This paper proposes a framework incorporating key contextual and determining variables that can be used to explain retail consumer complaint behaviour (CCB) in Saudi Arabia. The paper argues the need for a contextual approach to the study of CCB, given the current state of research findings. The approach primarily focuses on the role of intra-country cultural and status differences that are likely to generate differences as to when consumers complain and how they complain.]]",

author = "Saeed Badghish and Richard Fletcher and John Stanton",

year = "2010",

language = "English",

isbn = "9780473178208",

booktitle = "Doing More with Less: Proceedings of the 2010 Australia and New Zealand Marketing Academy Conference (ANZMAC 2010), Christchurch, New Zealand, 29 November - 1 December 2010",

publisher = "University of Canterbury",

note = "Australian & New Zealand Marketing Academy. Conference ; Conference date: 03-12-2012",

}

Badghish, S, Fletcher, R & Stanton, J 2010, Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework. in Doing More with Less: Proceedings of the 2010 Australia and New Zealand Marketing Academy Conference (ANZMAC 2010), Christchurch, New Zealand, 29 November - 1 December 2010. University of Canterbury, Australian & New Zealand Marketing Academy. Conference, 3/12/12.

Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework. / Badghish, Saeed; Fletcher, Richard; Stanton, John.
Doing More with Less: Proceedings of the 2010 Australia and New Zealand Marketing Academy Conference (ANZMAC 2010), Christchurch, New Zealand, 29 November - 1 December 2010. University of Canterbury, 2010.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

TY - GEN

T1 - Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework

AU - Badghish, Saeed

AU - Fletcher, Richard

AU - Stanton, John

PY - 2010

Y1 - 2010

N2 - ![CDATA[This paper proposes a framework incorporating key contextual and determining variables that can be used to explain retail consumer complaint behaviour (CCB) in Saudi Arabia. The paper argues the need for a contextual approach to the study of CCB, given the current state of research findings. The approach primarily focuses on the role of intra-country cultural and status differences that are likely to generate differences as to when consumers complain and how they complain.]]

AB - ![CDATA[This paper proposes a framework incorporating key contextual and determining variables that can be used to explain retail consumer complaint behaviour (CCB) in Saudi Arabia. The paper argues the need for a contextual approach to the study of CCB, given the current state of research findings. The approach primarily focuses on the role of intra-country cultural and status differences that are likely to generate differences as to when consumers complain and how they complain.]]

UR - http://handle.uws.edu.au:8081/1959.7/559107

UR - http://www.anzmac.org/conference_archive/2010/index.html

M3 - Conference Paper

SN - 9780473178208

BT - Doing More with Less: Proceedings of the 2010 Australia and New Zealand Marketing Academy Conference (ANZMAC 2010), Christchurch, New Zealand, 29 November - 1 December 2010

PB - University of Canterbury

T2 - Australian & New Zealand Marketing Academy. Conference

Y2 - 3 December 2012

ER -

Causes of consumer complaint behaviour in Saudi Arabia : a proposed framework

Abstract

Conference

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