Child protection workers : what they do

Child protection organisations face the challenge of ensuring provision of adequate child protection, while maintaining a stable workforce. It is essential therefore, to appreciate the daily work demands of Child Protection Workers (CPWs). This paper draws from a larger case study which aimed to investigate CPW work practices and the challenges they cause for the workers. Specifi cally, this paper describes what CPWs do in their daily work. A mixed methods approach to data collection and analysis was used in the study where 15 CPWs participated in both observations and interviews. The results demonstrated that while the majority of worker job tasks are client focused, the time spent by CPWs on non-therapeutic job tasks and worker actions are substantial, and the ability to multitask was revealed as a vital CPW skill. Findings suggest a need for child protection policy makers, organisations and other key stakeholders to consider implementing time effective and efficient strategies for managing the challenges that multi-tasking presents to CPWs.