Abstract
This paper demonstrates a holistic business process reengineering framework. Processes and data are integrated with patient journey modelling and mathematical simulation to support flexible patient scheduling and planning of healthcare operations and logistics to improve patient-flow. The framework is demonstrated through application to computed tomography (CT) services in a hospital. Mathematical modelling and simulation precisely reveal the impact of booking and rebooking on departmental performance. This innovative framework has potential value for other services, within and beyond hospital and healthcare settings.
| Original language | English |
|---|---|
| Title of host publication | Proceedings of the 26th Australian and New Zealand Academy of Management International conference (ANZAM 2012): Managing for Volatility and Stability: 5-7 December 2012, Perth, W.A\, |
| Publisher | ANZAM |
| Number of pages | 28 |
| ISBN (Print) | 9780987415806 |
| Publication status | Published - 2012 |
| Event | Australian and New Zealand Academy of Management. International Conference - Duration: 5 Dec 2012 → … |
Conference
| Conference | Australian and New Zealand Academy of Management. International Conference |
|---|---|
| Period | 5/12/12 → … |
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
Keywords
- patients
- electronic data processing
- medical care
- change management
- technological innovations
- service industries
- mathematical models
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