Contextualisation of consumer behavior and service recovery models : the case of China

Mammy Helou, Ian N. Caddy

Research output: Chapter in Book / Conference Paper › Chapter

Abstract

![CDATA[2006]]

Original language	English
Title of host publication	Global Economy - How it Works: Different Cases, Different Results
Place of Publication	Poland
Publisher	Wydawnictwo Naukowe Wydziału Zarządzania Uniwersytetu Warszawskiego
Pages	230-240
Number of pages	11
ISBN (Print)	8389069687
Publication status	Published - 2006

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T1 - Contextualisation of consumer behavior and service recovery models : the case of China

AU - Helou, Mammy

AU - Caddy, Ian N.

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