Abstract
This report provides an analysis of the service offered by the City Tattersalls Club (“the Club”). Using firsthand interactions with the various service offerings at the Club, together with concepts and theories founded in customer experience, this report provides an analysis of the overall experience. In engaging with the different service offerings provided by the Club, both positive and negative aspects to the experience are discussed along with a range of recommendations aimed at increasing the overall service level.
Original language | English |
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Place of Publication | Penrith, N.S.W. |
Publisher | Western Sydney University |
Number of pages | 7 |
Publication status | Published - 2017 |
Keywords
- City Tattersalls Club (Sydney\
- N.S.W.)
- customer services
- hospitality industry