Customer Service at the City Tattersalls Club

Research output: Book/Research ReportResearch report

Abstract

This report provides an analysis of the service offered by the City Tattersalls Club (“the Club”). Using firsthand interactions with the various service offerings at the Club, together with concepts and theories founded in customer experience, this report provides an analysis of the overall experience. In engaging with the different service offerings provided by the Club, both positive and negative aspects to the experience are discussed along with a range of recommendations aimed at increasing the overall service level.
Original languageEnglish
Place of PublicationPenrith, N.S.W.
PublisherWestern Sydney University
Number of pages7
Publication statusPublished - 2017

Keywords

  • City Tattersalls Club (Sydney\
  • N.S.W.)
  • customer services
  • hospitality industry

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