Developing a model for transforming government in the digital age : local digital government in Australia

This research reviews digital government development at the local level in Australia and proposes a connected digital government model that aims to transform government and to enable local governments migrate to a higher level of digital government. A framework for developing more connected and responsive digital government at the local level is of paramount importance. Connected government requires not only a user-centric focus for the development of digital services but also government business process integration and a whole of government platform. Information integration, and open government data, reusable services and connected IT architecture are essential characteristics of connected digital government. The proposed model links to third party efforts (intermediaries), which provide more effective ways of developing a more connected digital government by potentially breaking down bureaucratic barriers. As digital technology evolves, people are demanding access to government information and services via various digital channels. The proposed model adopts an integrated multichannel service delivery approach to connected digital governments.