ENT Express : using patient journey modeling as an improvement tool for the Royal Newcastle ENT Ambulatory Care Clinics

Joanne Curry; Todd McEwan

ENT Express : using patient journey modeling as an improvement tool for the Royal Newcastle ENT Ambulatory Care Clinics

Joanne Curry, Todd McEwan

School of Computer, Data & Mathematical Sciences

Research output: Chapter in Book / Conference Paper › Conference Paper

Abstract

Commencing in July 2010, the aim of ENT Express is to make recommendations that will ensure the Hunter New England Health Service (HNEAHS) provides a patient centered Ear, Nose and Throat ambulatory care service that meets the needs of the community. Despite a number of improvements to services in recent years, several issues still exist. Currently in the implementation phase, this project has utilized a mixed methods approach to solution analysis, design and implementation.

Original language	English
Title of host publication	Outpatients: Improving Patient Flow and Service Integration: 7-8 September 2011, Noosa, Qld., Australia
Publisher	Change Champions
Number of pages	21
Publication status	Published - 2011
Event	Outpatients: Improving Patient Flow and Service Integration Seminar - Duration: 1 Jan 2011 → …

Conference

Conference	Outpatients: Improving Patient Flow and Service Integration Seminar
Period	1/01/11 → …

Cite this

@inproceedings{16ae874278e04893a672b88f7bcddcbc,

title = "ENT Express : using patient journey modeling as an improvement tool for the Royal Newcastle ENT Ambulatory Care Clinics",

abstract = "Commencing in July 2010, the aim of ENT Express is to make recommendations that will ensure the Hunter New England Health Service (HNEAHS) provides a patient centered Ear, Nose and Throat ambulatory care service that meets the needs of the community. Despite a number of improvements to services in recent years, several issues still exist. Currently in the implementation phase, this project has utilized a mixed methods approach to solution analysis, design and implementation.",

author = "Joanne Curry and Todd McEwan",

year = "2011",

language = "English",

booktitle = "Outpatients: Improving Patient Flow and Service Integration: 7-8 September 2011, Noosa, Qld., Australia",

publisher = "Change Champions",

note = "Outpatients: Improving Patient Flow and Service Integration Seminar ; Conference date: 01-01-2011",

}

TY - GEN

T1 - ENT Express : using patient journey modeling as an improvement tool for the Royal Newcastle ENT Ambulatory Care Clinics

AU - Curry, Joanne

AU - McEwan, Todd

PY - 2011

Y1 - 2011

N2 - Commencing in July 2010, the aim of ENT Express is to make recommendations that will ensure the Hunter New England Health Service (HNEAHS) provides a patient centered Ear, Nose and Throat ambulatory care service that meets the needs of the community. Despite a number of improvements to services in recent years, several issues still exist. Currently in the implementation phase, this project has utilized a mixed methods approach to solution analysis, design and implementation.

AB - Commencing in July 2010, the aim of ENT Express is to make recommendations that will ensure the Hunter New England Health Service (HNEAHS) provides a patient centered Ear, Nose and Throat ambulatory care service that meets the needs of the community. Despite a number of improvements to services in recent years, several issues still exist. Currently in the implementation phase, this project has utilized a mixed methods approach to solution analysis, design and implementation.

UR - http://handle.uws.edu.au:8081/1959.7/546205

M3 - Conference Paper

BT - Outpatients: Improving Patient Flow and Service Integration: 7-8 September 2011, Noosa, Qld., Australia

PB - Change Champions

T2 - Outpatients: Improving Patient Flow and Service Integration Seminar

Y2 - 1 January 2011

ER -

ENT Express : using patient journey modeling as an improvement tool for the Royal Newcastle ENT Ambulatory Care Clinics

Abstract

Conference

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