Entrepreneurial action and unprecedented uncertainty : the cases of New South Wales regional hospitality and tourism firms

Michelle O'Shea, Abel Duarte Alonso, Seng Kiat Kok, Oanh Thi Kim Vu

Research output: Contribution to journalArticlepeer-review

3 Citations (Scopus)

Abstract

The purpose of this study is to deepen emerging knowledge concerning the experiences of hospitality and tourism businesses operating in a regional setting in dealing with the uncertain environment caused by the COVID-19 crisis. Considering the conceptual pillars of entrepreneurial action, the study proposes a theoretical framework that extends the understanding of this unsettling and fluidly emerging phenomenon from a firm perspective. On-site, face-to-face interviews with ten owners and managers in regional New South Wales, Australia, contributed to the development of four different conceptual dimensions. First, the non-action-driven opportunity dimension underscores unintended positive outcomes from the crisis, while a second, action-driven opportunity illustrates initiatives business owners/managers implement to anticipate, minimise or exploit emerging opportunities. Third, the non-action-driven threat dimension is associated with negative outcomes from the crisis, and the last, strategy-driven opportunity, suggests changes, for instance, in firms' business model with the goal of creating future opportunities.
Original languageEnglish
Number of pages14
JournalTourism and Hospitality Research
DOIs
Publication statusE-pub ahead of print (In Press) - 2021

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