eTransformation guide: an online system to guide eTransforming SMEs

To become competitive in harsh global markets SMEs need to eTransform. This process, eTransformation, requires SMEs to change along a number of dimensions. First SMEs require changes in organisational Strategy: company environment, their goals and objectives as well as their products, services and operations; then Structure: company departments and divisions followed by Business Tasks and Processes: automation, streamlining and integration. Only after these changes, SMEs are ready to change along IT Tools and Systems Dimension, which involves selecting appropriate ICT and security. Moreover, based on the findings about the eTransfromation Dimensions, the study allowed for eTransformation Guide (eT Gude), an online system that SMEs can now use to guide, track and measure their eTransformation journey to be developed. This book is aimed at General Mangers and Chief Executive Officers of SMEs, as well as academics and other researcher in the field of Information Systems. It is expected that this book will help its readers understand that successful ICT selection and implementation require a holistic business analysis and changes along four eTransformation Dimensions.