Flying glass : a qualitative analysis of pilot perceptions of automated flight-decks after 20 years

In 1991, 2001, and 2008 surveys were conducted to determine pilot perceptions of automated flight decks or “glass cockpits.” Results from these similar surveys indicated that a number of factors identified remained the same. However, over time, some changes in perceptions were noted. The 2008 survey provided airline pilots the opportunity to write comments and express their ideas and concerns about aspects of the glass cockpit. This paper provides a qualitative analysis of their comments identified as a number of themes. Their perceptions of themes such as situational awareness, automation and technology, skills, stress, workload, and computer literacy are examined. Overall, the perceptions of the glass cockpit are positive. However, there remains an underlying caution concerning several aspects of piloting including perceived loss of manual flying skills, stress, and extreme workload resulting from the potential over-reliance and pervasiveness of computerized technology on the flight deck.