Fuzzy modeling of cooperative service management

Pradeep Ray; Seyed A. Shahrestani

doi:10.1007/10722515_19

Fuzzy modeling of cooperative service management

Pradeep Ray, Seyed A. Shahrestani

School of Computer, Data & Mathematical Sciences

University of New South Wales

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

1 Citation (Scopus)

Abstract

Cooperative service management is concerned with the development, deployment, and operation on network based services involving the cooperation of a number of human/organizational entities. One of the prerequisites for efficient management of these complex systems is related to understanding of the roles of humans and the ways they interact with each other. This paper presents a new methodology for cooperative service management based on Computer Supported Cooperative Work techniques. The methodology is founded on the identification and modeling of human roles and their knowledge regarding their interactions with other people involved. The modeling is based on the notion of fuzzy sets that will readily furnish for the use of linguistic values. This is aimed at unveiling of the deficiencies in the existing collaborative support tools with a view to developing more effective cooperative service applications. The idea has been illustrated with a case study in a large telecom.

Original language	English
Title of host publication	Trends in Distributed Systems
Subtitle of host publication	Towards a Universal Service Market - 3rd International IFIP/GI Working Conference, USM 2000, Proceedings
Editors	Claudia Linnhoff-Popien, Heinz-Gerd Hegering
Publisher	Springer Verlag
Pages	232-243
Number of pages	12
ISBN (Electronic)	9783540410249
DOIs	https://doi.org/10.1007/10722515_19
Publication status	Published - 2000
Event	3rd International IFIP/GI Conference on Trends in Distributed Systems, USM 2000 - Munich, Germany Duration: 12 Sept 2000 → 14 Sept 2000

Publication series

Name	Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)
Volume	1890
ISSN (Print)	0302-9743
ISSN (Electronic)	1611-3349

Conference

Conference	3rd International IFIP/GI Conference on Trends in Distributed Systems, USM 2000
Country/Territory	Germany
City	Munich
Period	12/09/00 → 14/09/00

Bibliographical note

Publisher Copyright:
© Springer-Verlag Berlin Heidelberg 2000.

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10.1007/10722515_19

Cite this

Ray, P., & Shahrestani, S. A. (2000). Fuzzy modeling of cooperative service management. In C. Linnhoff-Popien, & H.-G. Hegering (Eds.), Trends in Distributed Systems: Towards a Universal Service Market - 3rd International IFIP/GI Working Conference, USM 2000, Proceedings (pp. 232-243). (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 1890). Springer Verlag. https://doi.org/10.1007/10722515_19

Ray, Pradeep ; Shahrestani, Seyed A. / Fuzzy modeling of cooperative service management. Trends in Distributed Systems: Towards a Universal Service Market - 3rd International IFIP/GI Working Conference, USM 2000, Proceedings. editor / Claudia Linnhoff-Popien ; Heinz-Gerd Hegering. Springer Verlag, 2000. pp. 232-243 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)).

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Ray, P & Shahrestani, SA 2000, Fuzzy modeling of cooperative service management. in C Linnhoff-Popien & H-G Hegering (eds), Trends in Distributed Systems: Towards a Universal Service Market - 3rd International IFIP/GI Working Conference, USM 2000, Proceedings. Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics), vol. 1890, Springer Verlag, pp. 232-243, 3rd International IFIP/GI Conference on Trends in Distributed Systems, USM 2000, Munich, Germany, 12/09/00. https://doi.org/10.1007/10722515_19

Fuzzy modeling of cooperative service management. / Ray, Pradeep; Shahrestani, Seyed A.
Trends in Distributed Systems: Towards a Universal Service Market - 3rd International IFIP/GI Working Conference, USM 2000, Proceedings. ed. / Claudia Linnhoff-Popien; Heinz-Gerd Hegering. Springer Verlag, 2000. p. 232-243 (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics); Vol. 1890).

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

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AB - Cooperative service management is concerned with the development, deployment, and operation on network based services involving the cooperation of a number of human/organizational entities. One of the prerequisites for efficient management of these complex systems is related to understanding of the roles of humans and the ways they interact with each other. This paper presents a new methodology for cooperative service management based on Computer Supported Cooperative Work techniques. The methodology is founded on the identification and modeling of human roles and their knowledge regarding their interactions with other people involved. The modeling is based on the notion of fuzzy sets that will readily furnish for the use of linguistic values. This is aimed at unveiling of the deficiencies in the existing collaborative support tools with a view to developing more effective cooperative service applications. The idea has been illustrated with a case study in a large telecom.

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Ray P, Shahrestani SA. Fuzzy modeling of cooperative service management. In Linnhoff-Popien C, Hegering HG, editors, Trends in Distributed Systems: Towards a Universal Service Market - 3rd International IFIP/GI Working Conference, USM 2000, Proceedings. Springer Verlag. 2000. p. 232-243. (Lecture Notes in Computer Science (including subseries Lecture Notes in Artificial Intelligence and Lecture Notes in Bioinformatics)). doi: 10.1007/10722515_19

Fuzzy modeling of cooperative service management

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