Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines

Ian Jester de Vera; Ross Chapman; Vanita Yadav

Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines

Ian Jester de Vera
, Ross Chapman
, Vanita Yadav

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

Abstract

The purpose of this study was to explore whether the ongoing COVID-19 pandemic has influenced SMEs to adopt relevant information and communication technologies (ICTs). Employing interviews for data collection, this study analysed the factors that influence Philippine SMEs to adopt ICTs in the midst of the ongoing COVID-19 pandemic. We extend the TOE (Technology, Organisation and Environment) model to explore factors and their dynamics to ICT adoption amidst the global health crisis. Findings reveal that COVID-19 has made SMEs more open to adopt ICTs. Further, ICT adoption in Philippine SMEs is influenced by perceived utility of ICTs in managing the risk of COVID-19, awareness on the benefits of ICTs, availability and reliability of IT infrastructure, role of external change agents, social pressure, and market forces.

Original language	English
Title of host publication	34th Annual Australian & New Zealand Academy of Management Conference: Bouncing Back: Innovative Management in Turbulent Times, Program, 1-2 December 2021, Virtual Online
Publisher	ANZAM
Pages	250-270
Number of pages	21
Publication status	Published - 2021
Event	Australian and New Zealand Academy of Management. International Conference - Duration: 1 Dec 2021 → …

Conference

Conference	Australian and New Zealand Academy of Management. International Conference
Period	1/12/21 → …

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

SDG 3 Good Health and Well-being
SDG 17 Partnerships for the Goals

Cite this

@inproceedings{194e77878f33461394850e78e99f6dd1,

title = "Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines",

abstract = "The purpose of this study was to explore whether the ongoing COVID-19 pandemic has influenced SMEs to adopt relevant information and communication technologies (ICTs). Employing interviews for data collection, this study analysed the factors that influence Philippine SMEs to adopt ICTs in the midst of the ongoing COVID-19 pandemic. We extend the TOE (Technology, Organisation and Environment) model to explore factors and their dynamics to ICT adoption amidst the global health crisis. Findings reveal that COVID-19 has made SMEs more open to adopt ICTs. Further, ICT adoption in Philippine SMEs is influenced by perceived utility of ICTs in managing the risk of COVID-19, awareness on the benefits of ICTs, availability and reliability of IT infrastructure, role of external change agents, social pressure, and market forces.",

author = "Vera, \{Ian Jester de\} and Ross Chapman and Vanita Yadav",

year = "2021",

language = "English",

pages = "250--270",

booktitle = "34th Annual Australian \& New Zealand Academy of Management Conference: Bouncing Back: Innovative Management in Turbulent Times, Program, 1-2 December 2021, Virtual Online",

publisher = "ANZAM",

note = "Australian and New Zealand Academy of Management. International Conference ; Conference date: 01-12-2021",

}

Vera, IJD, Chapman, R & Yadav, V 2021, Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines. in 34th Annual Australian & New Zealand Academy of Management Conference: Bouncing Back: Innovative Management in Turbulent Times, Program, 1-2 December 2021, Virtual Online. ANZAM, pp. 250-270, Australian and New Zealand Academy of Management. International Conference, 1/12/21.

Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines. / Vera, Ian Jester de; Chapman, Ross; Yadav, Vanita.
34th Annual Australian & New Zealand Academy of Management Conference: Bouncing Back: Innovative Management in Turbulent Times, Program, 1-2 December 2021, Virtual Online. ANZAM, 2021. p. 250-270.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

TY - GEN

T1 - Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines

AU - Vera, Ian Jester de

AU - Chapman, Ross

AU - Yadav, Vanita

PY - 2021

Y1 - 2021

N2 - The purpose of this study was to explore whether the ongoing COVID-19 pandemic has influenced SMEs to adopt relevant information and communication technologies (ICTs). Employing interviews for data collection, this study analysed the factors that influence Philippine SMEs to adopt ICTs in the midst of the ongoing COVID-19 pandemic. We extend the TOE (Technology, Organisation and Environment) model to explore factors and their dynamics to ICT adoption amidst the global health crisis. Findings reveal that COVID-19 has made SMEs more open to adopt ICTs. Further, ICT adoption in Philippine SMEs is influenced by perceived utility of ICTs in managing the risk of COVID-19, awareness on the benefits of ICTs, availability and reliability of IT infrastructure, role of external change agents, social pressure, and market forces.

AB - The purpose of this study was to explore whether the ongoing COVID-19 pandemic has influenced SMEs to adopt relevant information and communication technologies (ICTs). Employing interviews for data collection, this study analysed the factors that influence Philippine SMEs to adopt ICTs in the midst of the ongoing COVID-19 pandemic. We extend the TOE (Technology, Organisation and Environment) model to explore factors and their dynamics to ICT adoption amidst the global health crisis. Findings reveal that COVID-19 has made SMEs more open to adopt ICTs. Further, ICT adoption in Philippine SMEs is influenced by perceived utility of ICTs in managing the risk of COVID-19, awareness on the benefits of ICTs, availability and reliability of IT infrastructure, role of external change agents, social pressure, and market forces.

UR - https://hdl.handle.net/1959.7/uws:71132

UR - https://www.anzam.org/wp-content/uploads/2022/03/8038ANZAM-Papers-and-Abstracts-Conference-Solutions_DEC-2021_V3.pdf

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SP - 250

EP - 270

BT - 34th Annual Australian & New Zealand Academy of Management Conference: Bouncing Back: Innovative Management in Turbulent Times, Program, 1-2 December 2021, Virtual Online

PB - ANZAM

T2 - Australian and New Zealand Academy of Management. International Conference

Y2 - 1 December 2021

ER -

Has COVID-19 made SMEs more open to ICT adoption? : insights from the Philippines

Abstract

Conference

UN SDGs

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