Identification of the human factors contributing to maintenance failures in a petroleum operation

Ari Antonovsky; Clare Pollock; Leon Straker

doi:10.1177/154193121005401707

Identification of the human factors contributing to maintenance failures in a petroleum operation

Ari Antonovsky, Clare Pollock, Leon Straker

Western Sydney University

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

3 Citations (Scopus)

Abstract

![CDATA[Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality. Copyright 2010 by Human Factors and Ergonomics Society. Inc. All rights reserved.]]

Original language	English
Title of host publication	Proceedings of the 54th Human Factors and Ergonomics Society, September 27 - October 1, 2010, San Francisco, California
Publisher	Sage Publishing
Pages	1296-1300
Number of pages	5
ISBN (Print)	9781617820885
DOIs	https://doi.org/10.1177/154193121005401707
Publication status	Published - 2010
Event	Human Factors and Ergonomics Society. Annual meeting - Duration: 27 Sept 2010 → …

Publication series

Name
ISSN (Print)	1071-1813

Conference

Conference	Human Factors and Ergonomics Society. Annual meeting
Period	27/09/10 → …

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10.1177/154193121005401707

Cite this

@inproceedings{db7b18dc0965488bbf8ad42d99c5fa94,

title = "Identification of the human factors contributing to maintenance failures in a petroleum operation",

abstract = "![CDATA[Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality. Copyright 2010 by Human Factors and Ergonomics Society. Inc. All rights reserved.]]",

author = "Ari Antonovsky and Clare Pollock and Leon Straker",

year = "2010",

doi = "10.1177/154193121005401707",

language = "English",

isbn = "9781617820885",

publisher = "Sage Publishing",

pages = "1296--1300",

booktitle = "Proceedings of the 54th Human Factors and Ergonomics Society, September 27 - October 1, 2010, San Francisco, California",

note = "Human Factors and Ergonomics Society. Annual meeting ; Conference date: 27-09-2010",

}

Antonovsky, A, Pollock, C & Straker, L 2010, Identification of the human factors contributing to maintenance failures in a petroleum operation. in Proceedings of the 54th Human Factors and Ergonomics Society, September 27 - October 1, 2010, San Francisco, California. Sage Publishing, pp. 1296-1300, Human Factors and Ergonomics Society. Annual meeting, 27/09/10. https://doi.org/10.1177/154193121005401707

Identification of the human factors contributing to maintenance failures in a petroleum operation. / Antonovsky, Ari; Pollock, Clare; Straker, Leon.
Proceedings of the 54th Human Factors and Ergonomics Society, September 27 - October 1, 2010, San Francisco, California. Sage Publishing, 2010. p. 1296-1300.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

TY - GEN

T1 - Identification of the human factors contributing to maintenance failures in a petroleum operation

AU - Antonovsky, Ari

AU - Pollock, Clare

AU - Straker, Leon

PY - 2010

Y1 - 2010

N2 - ![CDATA[Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality. Copyright 2010 by Human Factors and Ergonomics Society. Inc. All rights reserved.]]

AB - ![CDATA[Structured interviews (N=38) were conducted with maintainers in a petroleum company who were asked to discuss a maintenance failure with which they were familiar. The interview structure was based on the Human Factor Investigation Tool - HFIT (Gordon, 2001) which in turn was based on the Model of Human Malfunction (Rasmussen, 1982). HFIT proved to be a useful instrument for identifying the pattern of human factors that recurred most frequently in maintenance-related failures. Of the 27 human factors identified, the three most frequent were found to be Assumptions (79% of cases), Design & Maintenance (71%) and Communication (66%). Of equal interest, were the factors that were infrequently mentioned such as Procedure Violations, Supervision, and Work Quality. Copyright 2010 by Human Factors and Ergonomics Society. Inc. All rights reserved.]]

UR - https://hdl.handle.net/1959.7/uws:60075

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DO - 10.1177/154193121005401707

M3 - Conference Paper

SN - 9781617820885

SP - 1296

EP - 1300

BT - Proceedings of the 54th Human Factors and Ergonomics Society, September 27 - October 1, 2010, San Francisco, California

PB - Sage Publishing

T2 - Human Factors and Ergonomics Society. Annual meeting

Y2 - 27 September 2010

ER -

Identification of the human factors contributing to maintenance failures in a petroleum operation

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