Incivility at work : impact on employee engagement

Barbara Griffin; Andrew Bell; Ted Marusarz

Incivility at work : impact on employee engagement

Barbara Griffin, Andrew Bell, Ted Marusarz

Research output: Chapter in Book / Conference Paper › Conference Paper

Abstract

This research examines the extent and impact of interpersonal mistreatment in workplaces across Australia and New Zealand. Employees are mistreated when colleagues treat them in a rude, undermining, or disrespectful manner. Results of a survey of over 54,000 employees working in 179 organisations are presented, showing for example, that 90.2% of employees across Australia and New Zealand reported experiencing at least one episode of mistreatment from work colleagues over the last year, with 31% experiencing problems at least once a month. We examine the effect of such mistreatment on employee engagement behaviours and how this effect is moderated by the work environment.

Original language	English
Title of host publication	Better Work, Better Organisations, Better World : Conference Proceedings of the 7th Industrial and Organisational Psychology Conference/1st Asia Pacific Congress on Workplace and Organisational Psychology
Publisher	Australian Psychological Society
Number of pages	5
Publication status	Published - 2007
Event	Industrial and Organisational Psychology Conference,Asia Pacific Congress on Workplace and Organisational Psychology - Duration: 1 Jan 2007 → …

Conference

Conference	Industrial and Organisational Psychology Conference,Asia Pacific Congress on Workplace and Organisational Psychology
Period	1/01/07 → …

Keywords

work environment
psychological aspects
interpersonal conflict
courtesy in the workplace
Australia
New Zealand

Cite this

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title = "Incivility at work : impact on employee engagement",

abstract = "This research examines the extent and impact of interpersonal mistreatment in workplaces across Australia and New Zealand. Employees are mistreated when colleagues treat them in a rude, undermining, or disrespectful manner. Results of a survey of over 54,000 employees working in 179 organisations are presented, showing for example, that 90.2% of employees across Australia and New Zealand reported experiencing at least one episode of mistreatment from work colleagues over the last year, with 31% experiencing problems at least once a month. We examine the effect of such mistreatment on employee engagement behaviours and how this effect is moderated by the work environment.",

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author = "Barbara Griffin and Andrew Bell and Ted Marusarz",

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booktitle = "Better Work, Better Organisations, Better World : Conference Proceedings of the 7th Industrial and Organisational Psychology Conference/1st Asia Pacific Congress on Workplace and Organisational Psychology",

publisher = "Australian Psychological Society",

note = "Industrial and Organisational Psychology Conference,Asia Pacific Congress on Workplace and Organisational Psychology ; Conference date: 01-01-2007",

}

Griffin, B, Bell, A & Marusarz, T 2007, Incivility at work : impact on employee engagement. in Better Work, Better Organisations, Better World : Conference Proceedings of the 7th Industrial and Organisational Psychology Conference/1st Asia Pacific Congress on Workplace and Organisational Psychology. Australian Psychological Society, Industrial and Organisational Psychology Conference,Asia Pacific Congress on Workplace and Organisational Psychology, 1/01/07.

Incivility at work : impact on employee engagement. / Griffin, Barbara; Bell, Andrew; Marusarz, Ted.
Better Work, Better Organisations, Better World : Conference Proceedings of the 7th Industrial and Organisational Psychology Conference/1st Asia Pacific Congress on Workplace and Organisational Psychology. Australian Psychological Society, 2007.

Research output: Chapter in Book / Conference Paper › Conference Paper

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T1 - Incivility at work : impact on employee engagement

AU - Griffin, Barbara

AU - Bell, Andrew

AU - Marusarz, Ted

PY - 2007

Y1 - 2007

N2 - This research examines the extent and impact of interpersonal mistreatment in workplaces across Australia and New Zealand. Employees are mistreated when colleagues treat them in a rude, undermining, or disrespectful manner. Results of a survey of over 54,000 employees working in 179 organisations are presented, showing for example, that 90.2% of employees across Australia and New Zealand reported experiencing at least one episode of mistreatment from work colleagues over the last year, with 31% experiencing problems at least once a month. We examine the effect of such mistreatment on employee engagement behaviours and how this effect is moderated by the work environment.

AB - This research examines the extent and impact of interpersonal mistreatment in workplaces across Australia and New Zealand. Employees are mistreated when colleagues treat them in a rude, undermining, or disrespectful manner. Results of a survey of over 54,000 employees working in 179 organisations are presented, showing for example, that 90.2% of employees across Australia and New Zealand reported experiencing at least one episode of mistreatment from work colleagues over the last year, with 31% experiencing problems at least once a month. We examine the effect of such mistreatment on employee engagement behaviours and how this effect is moderated by the work environment.

KW - work environment

KW - psychological aspects

KW - interpersonal conflict

KW - courtesy in the workplace

KW - Australia

KW - New Zealand

UR - http://handle.uws.edu.au:8081/1959.7/489343

M3 - Conference Paper

BT - Better Work, Better Organisations, Better World : Conference Proceedings of the 7th Industrial and Organisational Psychology Conference/1st Asia Pacific Congress on Workplace and Organisational Psychology

PB - Australian Psychological Society

T2 - Industrial and Organisational Psychology Conference,Asia Pacific Congress on Workplace and Organisational Psychology

Y2 - 1 January 2007

ER -

Incivility at work : impact on employee engagement

Abstract

Conference

Keywords

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