Incorporating tacit knowledge in performance measurement system in a Sri Lankan hotel

Haja Alawdeen Mohamed Aashik, Sepani Senaratne

Research output: Chapter in Book / Conference PaperConference Paperpeer-review

Abstract

![CDATA[Performance Measurement (PM) has been received an increasing attention over the past 20 years in the hotel industry. it is crucial for the development of strategic plans and for evaluating the achievement of organisational objectives. A growing understanding of the limitations of financial measures has led the development of integrated systems and frameworks. Among the conventional model, Balanced Scorecard (BSC) is widely accepted and implemented in organisations. However, identification of Critical Success Factors (CSFs) and formation of BSC model into a practical context is based on several assumptions that could lead to failures. Tacit knowledge addresses the value of the expert's knowledge and specifies techniques to capture current context and changing needs of the organisation. However, the extent of the literature on PM has failed to incorporate tacit knowledge into the PM models using any of the externalisation techniques due to several reasons.]]
Original languageEnglish
Title of host publicationProceedings The 5th World Construction Symposium: Greening Environment, Eco-Innovations & Entrepreneurship, 29-31 July 2016, Columbo, Sri Lanka
PublisherUniversity of Moratuwa
Pages259-272
Number of pages14
Publication statusPublished - 2016
EventWorld Construction Symposium -
Duration: 29 Jul 2016 → …

Publication series

Name
ISSN (Print)2362-0919

Conference

ConferenceWorld Construction Symposium
Period29/07/16 → …

Keywords

  • hotel management
  • hotels
  • Sri Lanka

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