Abstract
Service industries hold an increasingly dynamic and pivotal role in todayââ"šÂ¬Ã¢"žÂ¢s knowledge-based economies. The logistics industry is a classic example of the birth and development of a vital new service-based industry, transformed from the business concept of transportation to that of serving the entire logistical needs of customers. Quantum advances in science, technology, and communication in the new millennium have compelled firms to consider the potential of the so-called new ââ"šÂ¬Ã…"resourcesââ"šÂ¬Ã‚ (technology, knowledge and relationship networks) that are essential if firms are to operate effectively within the emerging business model, and to utilise the opportunities to innovate and gain market leadership. Through an extensive literature review, this paper examines the factors that nurture innovation in logistics services, identifies the contributions of the new ââ"šÂ¬Ã…"resourcesââ"šÂ¬Ã‚ and, using industry examples, examines the application of these resources to logistics firms as they assume an extended role within the new business model.
| Original language | English |
|---|---|
| Number of pages | 14 |
| Journal | Managing service quality |
| DOIs | |
| Publication status | Published - 2002 |
Keywords
- Australia
- Business logistics
- Business networks
- Organizational change
- Service industries
- Technological innovations
