Inside the software firm : co-production of knowledge and KISA in the innovation process

This paper discusses Knowledge Intensive Service Activities (KISA) as the context where co-production of knowledge is happening in the firm. Other elements in the innovation process of the firm such as KIBS, RTOs and networks where the firm is embedded are also discussed. The paper argues that the analysis of KISA provides a useful framework for understanding the innovation system that co-production of knowledge provides today to firms. Understanding the specific characteristics and functionalities of KISA within the firm's innovation system might constitute a competitive advantage for firms or clusters of firms.