Integrating health care in Australia : a qualitative evaluation

Steven A. Trankle; Tim Usherwood; Penny Abbott; Mary Roberts; Michael Crampton; Christian M. Girgis; John Riskallah; Yashu Chang; Jaspreet Saini; Jennifer Reath

doi:10.1186/s12913-019-4780-z

Integrating health care in Australia : a qualitative evaluation

Steven A. Trankle, Tim Usherwood, Penny Abbott, Mary Roberts, Michael Crampton, Christian M. Girgis, John Riskallah, Yashu Chang, Jaspreet Saini, Jennifer Reath

Western Sydney University

Research output: Contribution to journal › Article › peer-review

30 Citations (Scopus)

Abstract

With aging populations, a growing prevalence of chronic illnesses, higher expectations for quality care and rising costs within limited health budgets, integration of healthcare is seen as a solution to these challenges. Integrated healthcare aims to overcome barriers between primary and secondary care and other disconnected patient services to improve access, continuity and quality of care. Many people in Australia are admitted to hospital for chronic illnesses that could be prevented or managed in the community. Western Sydney has high rates of diabetes, heart and respiratory diseases and the NSW State Ministry of Health has implemented key strategies through the Western Sydney Integrated Care Program (WSICP) to enhance primary care and the outcomes and experiences of patients with these illnesses. We aimed to investigate the WSICP's effectiveness through a qualitative evaluation focused on the 10 WSICP strategies. The combined WSICP strategies improved patient and carer experience of healthcare and capacity of GPs to provide care in the community. Information sharing required longer-term investment and support, though benefits were evident by the end of our research.

Original language	English
Article number	954
Number of pages	12
Journal	BMC Health Services Research
Volume	19
DOIs	https://doi.org/10.1186/s12913-019-4780-z
Publication status	Published - 2019

Open Access - Access Right Statement

© The Author(s). 2019 Open Access This article is distributed under the terms of the Creative Commons Attribution 4.0 International License (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted use, distribution, and reproduction in any medium, provided you give appropriate credit to the original author(s) and the source, provide a link to the Creative Commons license, and indicate if changes were made. The Creative Commons Public Domain Dedication waiver (http://creativecommons.org/publicdomain/zero/1.0/) applies to the data made available in this article, unless otherwise stated.

Keywords

Centre for Western Sydney
Western Sydney (N.S.W.)
health and wellbeing
health services administration
integrated delivery of health care

UN SDGs

This output contributes to the following UN Sustainable Development Goals (SDGs)

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10.1186/s12913-019-4780-z

Cite this

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title = "Integrating health care in Australia : a qualitative evaluation",

abstract = "With aging populations, a growing prevalence of chronic illnesses, higher expectations for quality care and rising costs within limited health budgets, integration of healthcare is seen as a solution to these challenges. Integrated healthcare aims to overcome barriers between primary and secondary care and other disconnected patient services to improve access, continuity and quality of care. Many people in Australia are admitted to hospital for chronic illnesses that could be prevented or managed in the community. Western Sydney has high rates of diabetes, heart and respiratory diseases and the NSW State Ministry of Health has implemented key strategies through the Western Sydney Integrated Care Program (WSICP) to enhance primary care and the outcomes and experiences of patients with these illnesses. We aimed to investigate the WSICP's effectiveness through a qualitative evaluation focused on the 10 WSICP strategies. The combined WSICP strategies improved patient and carer experience of healthcare and capacity of GPs to provide care in the community. Information sharing required longer-term investment and support, though benefits were evident by the end of our research.",

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doi = "10.1186/s12913-019-4780-z",

language = "English",

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AU - Trankle, Steven A.

AU - Usherwood, Tim

AU - Abbott, Penny

AU - Roberts, Mary

AU - Crampton, Michael

AU - Girgis, Christian M.

AU - Riskallah, John

AU - Chang, Yashu

AU - Saini, Jaspreet

AU - Reath, Jennifer

PY - 2019

Y1 - 2019

N2 - With aging populations, a growing prevalence of chronic illnesses, higher expectations for quality care and rising costs within limited health budgets, integration of healthcare is seen as a solution to these challenges. Integrated healthcare aims to overcome barriers between primary and secondary care and other disconnected patient services to improve access, continuity and quality of care. Many people in Australia are admitted to hospital for chronic illnesses that could be prevented or managed in the community. Western Sydney has high rates of diabetes, heart and respiratory diseases and the NSW State Ministry of Health has implemented key strategies through the Western Sydney Integrated Care Program (WSICP) to enhance primary care and the outcomes and experiences of patients with these illnesses. We aimed to investigate the WSICP's effectiveness through a qualitative evaluation focused on the 10 WSICP strategies. The combined WSICP strategies improved patient and carer experience of healthcare and capacity of GPs to provide care in the community. Information sharing required longer-term investment and support, though benefits were evident by the end of our research.

AB - With aging populations, a growing prevalence of chronic illnesses, higher expectations for quality care and rising costs within limited health budgets, integration of healthcare is seen as a solution to these challenges. Integrated healthcare aims to overcome barriers between primary and secondary care and other disconnected patient services to improve access, continuity and quality of care. Many people in Australia are admitted to hospital for chronic illnesses that could be prevented or managed in the community. Western Sydney has high rates of diabetes, heart and respiratory diseases and the NSW State Ministry of Health has implemented key strategies through the Western Sydney Integrated Care Program (WSICP) to enhance primary care and the outcomes and experiences of patients with these illnesses. We aimed to investigate the WSICP's effectiveness through a qualitative evaluation focused on the 10 WSICP strategies. The combined WSICP strategies improved patient and carer experience of healthcare and capacity of GPs to provide care in the community. Information sharing required longer-term investment and support, though benefits were evident by the end of our research.

KW - Centre for Western Sydney

KW - Western Sydney (N.S.W.)

KW - health and wellbeing

KW - health services administration

KW - integrated delivery of health care

UR - https://hdl.handle.net/1959.7/uws:53707

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DO - 10.1186/s12913-019-4780-z

M3 - Article

SN - 1472-6963

VL - 19

JO - BMC Health Services Research

JF - BMC Health Services Research

M1 - 954

ER -

Integrating health care in Australia : a qualitative evaluation

Abstract

Open Access - Access Right Statement

Keywords

UN SDGs

Access to Document

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