Managing facilities manager's knowledge through knowledge capture, knowledge store and knowledge reuse

N. S. D. Abeysinghe, Sepani Senaratne

    Research output: Chapter in Book / Conference PaperConference Paperpeer-review

    Abstract

    ![CDATA[The profession of facilities management (FM) is becoming knowledge driven. In this regard, managing facilities managers' knowledge helps for a better output through the creation of supportive and cost effective physical environment that strongly supports the primary objective of office buildings sector. This study attempts to bring in knowledge management insights into facilities management and explores strategies of managing facilities manager's knowledge. Case studies of three in-house FM teams occupied in three leading office buildings in Sri Lanka were used to approach the research problem. Data was collected using semi-structured interviews with three individuals from each case. As the study reveals knowledge capture, store and reuse process could be effectively used to manage facilities manager's knowledge, hence the effort of the study was to introduce standardized way to manage facilities manager's knowledge and it has been achieved through tbe literature and empical findings. Performing complex facilities management tasks requires facilities management experts, unfortunately, there is usually a shortage of such people and their knowledge is almost always locked away in their heads. So, the challenge is to capture and automate their knowledge to make it available to others. As per case study reveals it is critical for organizations to store the knowledge, and provide access for achieving sustainable competitiveness and to move forward and deliver a better service day by day. It is critical to have a knowledge base for the further development of the FM profession. Reusing knowledge is critical for the organization in achieving FM duties. As per the FM professionals facilities managers should use the stored knowledge in order to come up with new ideas and expertise in order to face new and challenging situations. This research is of exploratory nature which explored an emerging FM profession in Sri Lanka. Further research is required to fully understand how knowledge management concepts could be incorporated within FM professions world-wide.]]
    Original languageEnglish
    Title of host publicationPractice Based Research: Exploring Built Environment Through Evidence: Proceedings of the Seventh Faculty of Architecture Research Unit International Research Symposium, 24 October 2014, Sri Lanka
    PublisherUniversity of Moratuwa
    Pages178-190
    Number of pages13
    Publication statusPublished - 2014
    EventFARU International Research Symposium -
    Duration: 24 Oct 2014 → …

    Publication series

    Name
    ISSN (Print)2012-6301

    Conference

    ConferenceFARU International Research Symposium
    Period24/10/14 → …

    Keywords

    • facility management
    • knowledge management
    • office buildings
    • case studies
    • Sri Lanka

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