Market oriented service delivery design : incorporating customer perspectives of customer experiences

Research output: Contribution to journal › Article

Abstract

2005

Original language	English
Journal	Global Business & Economics Anthology
Publication status	Published - 2005

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title = "Market oriented service delivery design : incorporating customer perspectives of customer experiences",

abstract = "2005",

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author = "John Stanton and Pires, \{Guilherme D.\} and Patricia Stanton",

year = "2005",

language = "English",

journal = "Global Business \& Economics Anthology",

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publisher = "Business and Economics International",

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AU - Stanton, John

AU - Pires, Guilherme D.

AU - Stanton, Patricia

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