Metaphors in e-governance and their implications for participation : the case of the development gateway

Zelinna Pablo

Research output: Chapter in Book / Conference PaperConference Paperpeer-review

Abstract

![CDATA[In this study, I explore the role of metaphor in shaping web-based e-governance portals. Specifically I analyze how a seemingly diverse set of portals is underpinned by a limited number of root metaphors, and how these metaphors are enacted through combinations of discursive resources and strategies. I then analyze the implications of specific metaphors on participation. I do this through a case study of the Development Gateway, a multimillion-dollar, multi-stakeholder web-based portal initiated by the World Bank, which has as one of its main features a set of 52 “Country Gateways”, each one a site set up by a different country, yet all established under the same mandate of using information technology for sustainable development. I use discourse analytic techniques to analyze these websites’ words, visuals, and interactivity resources, using a framework of 21 categories broken down into 84 sub-questions. I find that there are three root metaphors underpinning these portals: the metaphors of community, expert, and market. I note that a single metaphor can be enacted in different ways; for example, multiple portals underpinned the “expert” metaphor can nevertheless end up playing significantly different roles. I then examine the implications of these roles on the process of participation.]]
Original languageEnglish
Title of host publicationProceedings of the 14th European Conference on Information Systems (ECIS 2006), 12 - 14 June, 2006, Goteborg, Sweden
PublisherEICS
Pages819-826
Number of pages8
Publication statusPublished - 2006
EventEuropean Conference on Information Systems -
Duration: 23 Jun 2018 → …

Conference

ConferenceEuropean Conference on Information Systems
Period23/06/18 → …

Keywords

  • metaphor
  • e-governance
  • discourse

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