NSW Victims Support Scheme: A Guide for Case Managers: For domestic and family violence, sexual assault, and modern slavery claims

The NSW Victims Support Scheme: A Guide for Case Managers is a resource designed to support case managers assisting victims of domestic violence, sexual assault, and modern slavery in New South Wales. This guide was developed by the Western Sydney University Justice Clinic, who practice extensively in this area of law and identified a need to enhance the capacity of case managers and advocates to help clients access victims support without requiring legal representation.

This practice guide offers step-by-step guidance on navigating the NSW Victims Support Scheme, an overview of the financial and counselling support options available under the scheme, and a breakdown of the application process, including eligibility and evidentiary requirements. It also identifies common challenges faced by case managers and presents best practice recommendations.

By equipping case managers with procedural guidance and practical insights, the guide contributes to a more accessible and client-centered system. Its structured approach aims to empower case managers to effectively navigate the scheme and achieve positive outcomes for survivors seeking assistance to support their recovery journey.