Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler

Stanislaus Lobo; Kenan Matawie; Veerappan Jayaraman; Ramanathan Krishnamurthy

Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler

Stanislaus Lobo, Kenan Matawie, Veerappan Jayaraman, Ramanathan Krishnamurthy

School of Computer, Data & Mathematical Sciences

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

Abstract

Value creation for the customer through quality is a primary competitive strategy of firms globally. This paper presents a Quality Management Assessment Frammork (QMAF) model and establishes causal relationships between the various constructs in the model to determine optimum patlnf!ays in achieving business outcomes encompassing business results, customer and stakeholder value.

Original language	English
Title of host publication	Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India
Publisher	Allied
Pages	107-112
Number of pages	6
ISBN (Print)	9798184242903
Publication status	Published - 2008
Event	Decision Sciences and Technology for Globalisation - Duration: 2 Jan 2008 → …

Conference

Conference	Decision Sciences and Technology for Globalisation
Period	2/01/08 → …

Cite this

Lobo, S., Matawie, K., Jayaraman, V., & Krishnamurthy, R. (2008). Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler. In Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India (pp. 107-112). Allied.

Lobo, Stanislaus ; Matawie, Kenan ; Jayaraman, Veerappan et al. / Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler. Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India. Allied, 2008. pp. 107-112

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title = "Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler",

abstract = "Value creation for the customer through quality is a primary competitive strategy of firms globally. This paper presents a Quality Management Assessment Frammork (QMAF) model and establishes causal relationships between the various constructs in the model to determine optimum patlnf!ays in achieving business outcomes encompassing business results, customer and stakeholder value.",

author = "Stanislaus Lobo and Kenan Matawie and Veerappan Jayaraman and Ramanathan Krishnamurthy",

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booktitle = "Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India",

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Lobo, S, Matawie, K, Jayaraman, V & Krishnamurthy, R 2008, Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler. in Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India. Allied, pp. 107-112, Decision Sciences and Technology for Globalisation, 2/01/08.

Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler. / Lobo, Stanislaus; Matawie, Kenan; Jayaraman, Veerappan et al.
Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India. Allied, 2008. p. 107-112.

Research output: Chapter in Book / Conference Paper › Conference Paper › peer-review

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AB - Value creation for the customer through quality is a primary competitive strategy of firms globally. This paper presents a Quality Management Assessment Frammork (QMAF) model and establishes causal relationships between the various constructs in the model to determine optimum patlnf!ays in achieving business outcomes encompassing business results, customer and stakeholder value.

UR - http://handle.uws.edu.au:8081/1959.7/563128

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Lobo S, Matawie K, Jayaraman V, Krishnamurthy R. Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler. In Proceedings of the Inaugural Annual Conference on Decision Sciences and Technology for Globalisation, 2-4 January, 2008, Ghaziabad, India. Allied. 2008. p. 107-112

Pathways to achieving optimum business outcomes using a Quality Management Assessment Framework (QMAF) with Information Communication Technology (ICT) as an enabler

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