Patient journey modeling using integrated data structures in healthcare service operations

Premaratne Samaranayake, Senevi Kiridena

    Research output: Chapter in Book / Conference PaperConference Paperpeer-review

    4 Citations (Scopus)

    Abstract

    Improving patient flow and patient satisfaction have attracted considerable interest in recent years. Recognizing the need for taking a holistic approach to improving healthcare service operations, this paper presents an integrated framework for patient journey modeling from admission through to discharge. The proposed framework enhances the capability of service delivery systems to cope with the uncertainty associated with planning and scheduling of healthcare service operations towards achieving the desired patient flow and satisfaction levels. The patient journey model developed based on the unitary structuring technique is illustrated using a selected healthcare scenario, identifying the patient flow with process and data elements, as well as information flows. It is shown that integration of processes, data elements, information flows and relationships enables modeling of patient journey for improving patient flow and satisfaction through effective and efficient planning of healthcare logistics. This patient journey model can be implemented in an enterprise resource planning system environment, as a software tool, for monitoring patient flow in real-time.
    Original languageEnglish
    Title of host publicationProceedings of the 2011 IEEE Colloquium on Humanities, Science and Engineering Research (CHUSER 2011), Penang, Malaysia, 5 – 6 December 2011
    PublisherIEEE
    Pages603-608
    Number of pages6
    ISBN (Print)9781467300193
    DOIs
    Publication statusPublished - 2011
    EventIEEE Colloquium on Humanities_Science and Engineering Research -
    Duration: 5 Dec 2011 → …

    Conference

    ConferenceIEEE Colloquium on Humanities_Science and Engineering Research
    Period5/12/11 → …

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