Promoting social intelligence using the experiential role-play method

Why do humans have such difficulty getting along? We are capable of behaving badly towards each other even without any observable threats, provocation or external adversity. For example, between 25% and 50% of Australians have reported experiencing workplace bullying (Barron, 1998; Jetson, 2005; McAvoy & Murtagh, 2003). Bullying forms one part of what could be labeled aversive interpersonal behavior, along with other behaviors such as abuse (physical, emotional, and so on), gossiping, manipulation and lying. This behavior is particularly problematic in organizations as it can result in potential legal costs, lost time, reduced morale and motivation, and increases in staff turnover and recruitment (Barron, 1998; McAvoy & Murtagh, 2003; Salin, 2003). In this chapter, we present a theoretically driven intervention that is designed to promote social harmony and effectiveness in the workplace. We will outline the theoretical basis and practical application of the program as was conducted with members of the New South Wales (NSW) Police organization. The program involved helping officers to develop effective interpersonal behavior in line with their values and related goals, especially in the context of distressing emotions and thoughts. The training program was a form of acceptance and commitment therapy (Hayes, Strosahl, & Wilson, 1999), which will be outlined below. This program was quite different from existing programs that seek to modifY dysfunctional attitudes and explicitly teach social skills.