TY - JOUR
T1 - Quality management capabilities of manufacturing industries in the Western Sydney region : comparative analysis for quality improvement
AU - Lobo, Stanislaus Roque Lobo
AU - Samaranayake, Premaratne
AU - Laosirihongthong, Tritos
PY - 2018
Y1 - 2018
N2 - Purpose This paper, using a quality management assessment framework (QMAF) provides a comparative analysis of quality management capabilities of organisations categorized by size and groups, based on the Australian and New Zealand Standard Industrial Classification (ANZSIC) code. Design/methodology/approach A questionnaire-based survey was used for data collection. Statistical data analysis, including descriptive statistics, multivariate and univariate analysis of variance (MANOVA and ANOVA) and Hsu’s MCB (multiple comparisons with/to the best) post-hoc test results, was carried out to identify significant differences and similarities in total quality management (TQM) capabilities between organizations based on the QMAF model. Findings Significant differences in quality management capabilities were identified between large organisations and SMEs while no significant differences were found to exist between medium and small size organisations. Most of the QMAF based capabilities do not seem to show significant differences between the four groups of ANZSIC code of firms, except for partnering focus and business outcomes. Research limitations/implications The research was limited by the number of returned responses of survey questionnaire from manufacturing organisations in the Greater Western Sydney region. This research provides practitioners with practical guidelines for improving quality management capabilities and can become the basis for comparative analysis in other regions of Australia, and globally. In addition, the research findings can be used by government and quality associations to develop appropriate strategies and policies for supporting the development of quality enhancing programs in SMEs. Originality/value The comparative analysis of quality management capabilities by organizational size and industry type advances the previous work on optimum pathways of achieving business outcomes using the QMAF model. In addition, the research has mapped out differences in quality management capabilities, based on a combined scope of size and industry type, especially in the Greater Western Sydney region where a large number of SMEs are located.
AB - Purpose This paper, using a quality management assessment framework (QMAF) provides a comparative analysis of quality management capabilities of organisations categorized by size and groups, based on the Australian and New Zealand Standard Industrial Classification (ANZSIC) code. Design/methodology/approach A questionnaire-based survey was used for data collection. Statistical data analysis, including descriptive statistics, multivariate and univariate analysis of variance (MANOVA and ANOVA) and Hsu’s MCB (multiple comparisons with/to the best) post-hoc test results, was carried out to identify significant differences and similarities in total quality management (TQM) capabilities between organizations based on the QMAF model. Findings Significant differences in quality management capabilities were identified between large organisations and SMEs while no significant differences were found to exist between medium and small size organisations. Most of the QMAF based capabilities do not seem to show significant differences between the four groups of ANZSIC code of firms, except for partnering focus and business outcomes. Research limitations/implications The research was limited by the number of returned responses of survey questionnaire from manufacturing organisations in the Greater Western Sydney region. This research provides practitioners with practical guidelines for improving quality management capabilities and can become the basis for comparative analysis in other regions of Australia, and globally. In addition, the research findings can be used by government and quality associations to develop appropriate strategies and policies for supporting the development of quality enhancing programs in SMEs. Originality/value The comparative analysis of quality management capabilities by organizational size and industry type advances the previous work on optimum pathways of achieving business outcomes using the QMAF model. In addition, the research has mapped out differences in quality management capabilities, based on a combined scope of size and industry type, especially in the Greater Western Sydney region where a large number of SMEs are located.
KW - corporate culture
KW - evaluation
KW - leadership
KW - organizational effectiveness
KW - total quality management
UR - http://handle.westernsydney.edu.au:8081/1959.7/uws:46496
U2 - 10.1108/IJQRM-03-2017-0046
DO - 10.1108/IJQRM-03-2017-0046
M3 - Article
SN - 0265-671X
VL - 35
SP - 1232
EP - 1252
JO - International Journal of Quality and Reliability Management
JF - International Journal of Quality and Reliability Management
IS - 6
ER -