Abstract
This paper discusses methods currently in use to measure grading systems in the hospitality industry. Further objectives are to fill gaps in the literature regarding measurement of quality management in the hospitality industry and to gain an understanding of quality management in the industry. An assessment of the extensive body of literature on measurement of total quality management systems in the hospitality industry was conducted through content analysis. The study reveals that a variety of measurement instruments for quality management exist in the international hospitality industry. Standard measurement instruments do not exist in the tourism, accommodation as well as the food and beverage sectors regarding, what is measured and how measurements are done and how scores are derived.
| Original language | English |
|---|---|
| Pages (from-to) | 22-36 |
| Number of pages | 15 |
| Journal | Indian Journal of Applied Hospitality and Tourism Research. |
| Volume | 6 |
| Publication status | Published - 2014 |
| Externally published | Yes |
