Recognizing the effective factors in managing fire incidents to reduce the collateral damages and casualties

Purpose: The purpose of this study is to introduce and evaluate the effect of critical success factors (CSF) in rescue operations in burning buildings by calculating the partial least squares structural equation modeling of PLS-SEM. Design/methodology/approach: To do this, success criteria (SC) and CSF in the literature, which are related to the topic, articles, standards and relevant books, will be identified and then evaluated through the extended PLS-SEM model. Findings: The results show that technological factors, awareness, resources and safety play an effective role in successful performance management in fire accidents. Research limitations/implications: Appropriate use of these factors will promote incident management and decrease casualties and financial loss in the event of accidents. Originality/value: Fire-fighting is of great importance, especially in tall and complex buildings. In recent years, extended studies have been carried out regarding fire accident management in terms of CSFs in the category of rescue and firefighting. However, attention has not been paid to the relation and severity of impact between SC and CSF by researchers in addition to the identification of the most important criteria during rescue operations.