Report: What Women Want: How Victim-Survivors and Support Workers Perceive Services Can Best Support Women in Navigating Tech-Based Abuse

This report documents research into what women want from services to navigate technologically facilitated domestic and family violence (e-DFV). This report is an output from a community led research project which included board and staff members from the not-for-profit women’s support organisation Women Illawarra and academics from the University of Wollongong. This study involved two components: i) a scoping review of the literature into online support service provision surrounding e-DFV and ii) six focus group discussions, with a total of 28 female victim-survivors and 15 Women Illawarra staff, about participants’ practices and perceptions of the efficacy of support when navigating e-DFV. In accordance with UOW research guidelines, Human Research Ethics Approval was obtained for the design and conduct of the research. Participant safety was central to the design of this evaluation. To reduce emotional distress, all participants were invited to take part in the research by Women Illawarra staff/management and details were only then forwarded to researchers with the permission of those participants.