Retaining the visitor, enhancing the experience : identifying attributes of choice in repeat museum visitation

Christine Burton, Jordan Louviere, Louise C. Young

    Research output: Contribution to journalArticle

    Abstract

    How people make choices in relation to cultural and leisure consumption has been explored from the viewpoint of motivation, lifestyle segmentation, and lifecycle. Little is known about the specific characteristics associated with choices to visit, re-visit, or not to visit a museum. Understanding characteristics of choice, developing incentives, bundled packages, and levels of pricing is an essential element in marketing strategies for museums operating in a competitive leisure marketplace. However, determining what really matters to cultural consumers is complex and methodologies to assist in unraveling such complexities are not easily identified. This study aimed to address ways in which people respond to specific incentives as influences in choosing museum visitation. The study was conducted in two major museums in Australia to determine hot, useful choice modeling is in identifying features that matter to cultural . The results suggest that choice modeling has much to offer in relation to understanding the benefits people are seeking from a museum experience as well as offering strategic insight into potential collaborative ventures and re-combinations of existing museum products and services.
    Original languageEnglish
    Pages (from-to)21-34
    Number of pages14
    JournalInternational Journal of Nonprofit and Voluntary Sector Marketing
    Volume14
    Issue number1
    Publication statusPublished - 2009

    Keywords

    • museums
    • lifestyles
    • leisure
    • pricing
    • consumption (economics)
    • social aspects
    • Australia

    Fingerprint

    Dive into the research topics of 'Retaining the visitor, enhancing the experience : identifying attributes of choice in repeat museum visitation'. Together they form a unique fingerprint.

    Cite this