TY - BOOK
T1 - Service Performance Reporting for Private Sector Not-For-Profits: An Updated Literature Review
AU - Ghoorah, Ushi
AU - Gilchrist, David
AU - Chu, Vien
AU - Nikidehaghani, Mona
AU - Yang, Cherrie
AU - Zhang, Yuyu
PY - 2025
Y1 - 2025
N2 - This report presents a systematic review of the academic literature on service performance reporting as a means to inform the development of a nationally consistent service performance reporting standard for Australia’s not-for-profit (NFP) sector. Covering research published between 2019 and 2024, the review builds on Research Report 14, synthesising recent insights to support a practical, scalable, and meaningful service performance reporting approach tailored to the Australian context. The review identifies key themes, international practices, and implementation challenges, offering evidence-based guidance on framework design, assurance, and sector relevance.
AB - This report presents a systematic review of the academic literature on service performance reporting as a means to inform the development of a nationally consistent service performance reporting standard for Australia’s not-for-profit (NFP) sector. Covering research published between 2019 and 2024, the review builds on Research Report 14, synthesising recent insights to support a practical, scalable, and meaningful service performance reporting approach tailored to the Australian context. The review identifies key themes, international practices, and implementation challenges, offering evidence-based guidance on framework design, assurance, and sector relevance.
UR - https://research-repository.uwa.edu.au/files/547682399/AASB_Research_Report_-_Service_Performance_Reporting_for_Private_Sector_NFPs_-_An_Updated_Literature_Review.pdf
M3 - Research report
T3 - AASB Research Report Series
BT - Service Performance Reporting for Private Sector Not-For-Profits: An Updated Literature Review
PB - AASB Research Centre
CY - Melbourne, Vic.
ER -