Service quality improvements in hospitals by reducing response time : operational statistics and IT solutions

Liwan Liyanage, J. George Shanthikumar, Cicil Fonseka, Mehdi Khosrowpour

    Research output: Chapter in Book / Conference PaperConference Paper

    Abstract

    ![CDATA[In this study we develop a Decision Support System tool to monitor and understand the characteristics of emergency departments of NSW Hospitals management systems in detail to find cost effective solutions to service quality improvements. In the past researchers have used statistical, operational research or simulation techniques in finding solutions to improve management systems. In contrast to these procedures we introduce a new way of integrating operations research and statistics to build an operations statistics model and simulate the system for forecasting. Statistical and data mining techniques are used to analvse data. Further computing and IT skills are used to create and integrate various functional modules in developing the Decision Support System tool. Finally the capabilities of the developed DSS tool will be illustrated by using several studies to improve efficiency of the Campbelltown Hospital emergency service facility.]]
    Original languageEnglish
    Title of host publicationProceedings of the 15th Information Resources Management Association International Conference, held in New Orleans, USA, 23-26 May, 2004
    PublisherIdea Group Publishing
    Number of pages4
    ISBN (Electronic)1591402611
    ISBN (Print)1591402794
    Publication statusPublished - 2004
    EventInformation Resources Management Association International Conference -
    Duration: 1 Jan 2004 → …

    Conference

    ConferenceInformation Resources Management Association International Conference
    Period1/01/04 → …

    Keywords

    • information technology
    • Campbelltown Hospital (N.S.W.)
    • hospitals
    • health
    • emergency medical services
    • New South Wales
    • Australia
    • health and wellbeing
    • quality control
    • Campbelltown (N.S.W.)
    • decision support systems
    • Centre for Western Sydney

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