SLA management in intent-driven service management systems : a taxonomy and future directions

Yogesh Sharma, Deval Bhamare, Nishanth Sastry, Bahman Javadi, Rajkumar Buyya

Research output: Contribution to journalArticlepeer-review

6 Citations (Scopus)

Abstract

Traditional, slow and error-prone human-driven methods to configure and manage Internet service requests are proving unsatisfactory. This is due to an increase in Internet applications with stringent quality of service (QoS) requirements. Which demands faster and fault-free service deployment with minimal or without human intervention. With this aim, intent-driven service management (IDSM) has emerged, where users express their service level agreement (SLA) requirements in a declarative manner as intents. With the help of closed control-loop operations, IDSM performs service configurations and deployments, autonomously to fulfill the intents. This results in a faster deployment of services and reduction in configuration errors caused by manual operations, which in turn reduces the SLA violations. This article is an attempt to provide a systematic review of How the IDSM systems manage and fulfill the SLA requirements specified as intents. As an outcome, the review identifies four intent management activities, which are performed in a closed-loop manner. For each activity, a taxonomy is proposed and used to compare the existing techniques for SLA management in IDSM systems. A critical analysis of all the considered research articles in the review and future research directions are presented in the conclusion.

Original languageEnglish
Article number292
Number of pages38
JournalACM Computing Surveys
Volume55
Issue number13 s
DOIs
Publication statusPublished - 31 Dec 2023

Bibliographical note

Publisher Copyright:
© 2023 Copyright held by the owner/author(s). Publication rights licensed to ACM.

Notes

WIP in RD

Keywords

  • service level agreements
  • intent processing
  • Intent-driven service management
  • zero-touch service management
  • cloud computing
  • networks

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