Socialisation processes and mental models : are they preventing the development of culture?

Deborah A. Blackman, Paul E. Corcoran, Paul Davidson, Helen De Cieri

    Research output: Chapter in Book / Conference PaperConference Paper

    Abstract

    It is often stated that successful organisations must be customer oriented. Managers indicate that organisational members must perceive their roles in terms of better service, quality and satisfaction for the customer. To develop such reflections there will need to be a culture acting as a framing structure where the 'norms' put the customer first. Some organisations will try to instil such a culture through new organisational routines and by HR practices that include recruiting staff who will change the culture via their values or leadership skills. This paper considers the relationship between culture, socialisation and individual mental models in determining the outcomes of such strategies. It concludes that where a strong initial culture exists the mental models will reduce the likelihood of successful change because socialisation processes will not be enough to enable alterations within individual or organisational mental models. As a result of this HR managers may need to reconsider the use of socialisation processes in cultural development.
    Original languageEnglish
    Title of host publicationInternational Human Resource Management: Making a Difference in a World of Differences: Selected Papers from the Conference of IHRM at Cairns, Australia - 14-17 June 2005
    PublisherInternational Conference on International Human Resource Management
    Number of pages21
    ISBN (Print)0646449060
    Publication statusPublished - 2005
    EventInternational Human Resource Management. Conference -
    Duration: 1 Jan 2005 → …

    Conference

    ConferenceInternational Human Resource Management. Conference
    Period1/01/05 → …

    Keywords

    • socialization
    • culture
    • organizational behavior
    • customer services
    • customer relations
    • personnel management

    Fingerprint

    Dive into the research topics of 'Socialisation processes and mental models : are they preventing the development of culture?'. Together they form a unique fingerprint.

    Cite this