Abstract
Artificial intelligence (AI) technologies offer novel, distinctive opportunities and pose new significant challenges to organizations that set them apart from other forms of digital technologies. This article discusses the distinct effects of AI technologies in organizations, the tensions they raise and the opportunities they present for information systems (IS) research. We explore these opportunities in term of four business capabilities: automation, engagement, insight/decision making and innovation. We discuss the differentiated effects that AI brings about and the implications for future IS research.
| Original language | English |
|---|---|
| Pages (from-to) | 281-303 |
| Number of pages | 23 |
| Journal | Journal of the Association for Information Systems |
| Volume | 22 |
| Issue number | 2 |
| DOIs | |
| Publication status | Published - 2021 |
| Externally published | Yes |
Bibliographical note
Publisher Copyright:© 2021 by the Association for Information Systems. P.
UN SDGs
This output contributes to the following UN Sustainable Development Goals (SDGs)
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SDG 9 Industry, Innovation, and Infrastructure
Keywords
- AI Capabilities
- Algorithms
- Artificial Intelligence
- Conversational Agents
- Machine Learning
- Research Agenda
- Robotic Automation
- Robotics
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