‘That’s my husband’s sees the smoke on this card bill he doesn’t like me smoking’: Service interactions in persian shops in sydney

Service encounters are by nature goal-and-task-oriented. Goff man (1963) claims that a service encounter is a ‘face engagement’ in which participants with specifi c goals conduct a mutual activity through the use of various communicative means. However, many studies of service encounters have shown that goals are not simply limited to achieving business transactions (Bailey, 2000; Félix-Brasdefer, 2015; Zhu Hua et al., 2017). These studies have reported that talk in service encounters is quite intricate and strategic with opportunities for interactants to participate in interpersonal and interactional relationships during their encounters.